Technical Service Supervisor
Office Based in Lewes, BN8
Salary: Dependent on Experience
About Us
BlockBusters Drainage & Plumbing Ltd is a fast-growing, customer-focused business delivering high-quality drainage and plumbing services. We pride ourselves on professionalism, reliability, and getting the job done right first time.
The Role
We’re looking for an experienced Technical Service Supervisor to lead and support our drainage and plumbing road teams. You’ll play a key role in ensuring jobs are completed efficiently, safely, and to the highest standard, while driving performance and customer satisfaction.
What You’ll Be Doing
- Leading and supporting our team of field engineers
- Manage and document issues including absence, lateness, complaints, and general enquiries.
- Providing expert technical advice on drainage and plumbing issues
- Managing escalations and complex jobs
- Monitoring performance and driving KPIs
- Supporting the planning team schedules and ensuring full coverage
- Conducting site visits, audits, and coaching engineers
- Improving processes to increase efficiency and first-time fix rates
- Working closely with internal teams to deliver excellent service
What We’re Looking For
- Strong experience in drainage and/or plumbing (essential)
- Previous supervisory or team leader experience
- Excellent problem-solving and decision-making skills
- Confident communicator with a hands-on approach
- Organised, proactive, and able to manage multiple priorities
- Strong focus on customer service and quality
What We Offer
- Competitive salary (DOE)
- Opportunities for career progression
- Ongoing training and development
- Competitive Annual Leave allowance
- Out of Hours call out supervisor. (Paid at lucrative rates)
Ready to Apply?
If you’re a motivated leader with strong technical knowledge and a passion for delivering great service, we’d love to hear from you.
Apply now and join the BlockBusters team!
email: [email protected]
Pay: £42,500.00-£47,500.00 per year
Benefits:
- Company pension
- On-site parking
- Referral programme
Ability to commute/relocate:
- Lewes BN8: reliably commute or plan to relocate before starting work (required)
Application question(s):
- How many years experience within the Drainage industry?
Experience:
- Management: 2 years (preferred)
Work Location: In person
