Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.
We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.
About this role
We are looking for an experienced Operations Manager to provide operational leadership across our London and South-East services. This is a key leadership role that will support the effective day-to-day delivery of services, ensuring operational challenges are resolved quickly, performance is monitored effectively and opportunities for improvement are identified and delivered.
Working closely with the Head of London & South-East and Director of Services, you will lead operational improvement initiatives, support service managers to deliver high-quality outcomes and provide direct line management to the Helpline Manager and Programmes of Support Manager.
The role will play an important part in building leadership capacity across the region, enabling a stronger focus on strategic priorities, contract delivery, partnership development and service growth.
About you
To be successful you will need to be:
An experienced operational leader with a track record of managing teams, driving performance improvement and successfully implementing change.
Confident in analysing data, identifying risks and opportunities, and translating insight into practical action that improves services for carers.
Highly organised, solutions-focused and comfortable managing competing priorities across a diverse portfolio of services.
Strong relationship-building skills are essential, as is the ability to work collaboratively with colleagues, partners and stakeholders at all levels.
Experience within publicly funded, commissioned, health, social care or voluntary sector services would be advantageous.
We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.
