Contract Duration: 3-Month Fixed-Term Contract
DBS Requirement: Enhanced DBS required
Role is hybrid with 2 days in the office and 3 days at home
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The Homelessness Officer / Housing Options Officer is responsible for delivering a high-quality advice and assessment service to individuals who are homeless or at risk of homelessness. This role involves evaluating clients' housing situations, identifying their support needs, and providing suitable housing solutions in accordance with homelessness legislation, statutory guidance, and Council policies. The postholder is crucial in preventing and alleviating homelessness, ensuring effective case management and compliance with the Council’s statutory obligations.
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Manage a caseload of homelessness applications from initial contact to resolution.
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Conduct thorough investigations into homelessness applications, completing all relevant inquiries.
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Assess housing and support needs to determine appropriate interventions.
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Make legally compliant Section 184 decisions on homelessness applications.
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Apply strong knowledge of homelessness legislation, such as the Housing Act 1996 and Homelessness Reduction Act 2017.
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Ensure all decisions are clearly documented and communicated to applicants.
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Work proactively to prevent and relieve homelessness wherever possible.
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Provide tailored advice on housing options, including private rented sector, social housing, and temporary accommodation.
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Secure suitable temporary accommodation for households where the Council has a duty.
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Identify safeguarding concerns and take appropriate action in line with policies and procedures.
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Work to protect vulnerable individuals, including children and adults at risk.
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Collaborate with internal departments and external agencies, such as social care, health services, and charities.
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Support coordinated approaches to complex cases involving vulnerable households.
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Ensure all cases are processed within statutory timeframes and meet performance targets.
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Maintain accurate, up-to-date case records and documentation.
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Ensure compliance with legislation, guidance, and Council procedures.
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Requirements:
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Experience working within homelessness, housing options, or a related housing service.
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Proven experience managing a caseload in a fast-paced environment.
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Experience carrying out assessments and making housing-related decisions.
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Experience working with vulnerable clients and complex cases.
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Experience in multi-agency working and partnership collaboration.
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Relevant qualification in housing, social care, or a related field (desirable).
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CIH qualification or working towards (desirable).
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Strong knowledge of homelessness legislation and statutory duties.
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Competence in making Section 184 homelessness decisions.
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Excellent communication and interpersonal skills.
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Strong analytical and problem-solving skills.
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Ability to manage workload effectively and meet deadlines.
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Good IT skills, including case management systems.
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Customer-focused and empathetic approach
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Strong decision-making and judgment
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Ability to work under pressure
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High level of attention to detail
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Collaborative and proactive mindset
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Pay frequency: Bi-weekly
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Working hours: 37 hours per week
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Enhanced DBS check required
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Ability to work in a fast-paced, high-demand environment
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Commitment to delivering high-quality customer service
