Would you like to work for the UK’s largest retailer of trophies, medals and awards?
Trophystore.co.uk Ltd, is looking for an experienced Customer Service Advisor to join its busy, expanding business in Tamworth.
If you’re a self-motivated person with great people skills, a positive attitude and you're passionate about delivering exceptional customer service, then this could be just the job for you.
You’ll be joining our office-based team to provide full support for our customers across two businesses within our e-commerce group.
In this busy role, your key responsibilities will include:
- Respond professionally to customer enquiries via telephone, email, live chat, social media, and online reviews
- Provide accurate product information, advice, and excellent customer service to resolve customer queries
- Process customer orders, payments, refunds, and returns accurately and efficiently
- Managing returns and coordinating actions for out-of-stock products
- Tracking and monitoring deliveries and orders in response to customer requests
- Preparing and providing quotations and discounts per company policies
- Liaise effectively with third-party suppliers and couriers to resolve customer and order-related issues
- Actioning additional administrative tasks and projects to support the Customer Service Team
Skills and experience required:
- Proven previous history of office-based admin experience
- Excellent verbal and written communication skills with outstanding telephone manner
- Ability to work under own initiative whilst still being part of a multi-tasking team
- Well organised and able to manage time efficiently
- Ability to focus and maintain accurate attention to detail in a fast-paced environment
- Proficient user of MS Word, Excel and Outlook
- 5 GCSE’s grade C/4 or above (or equivalent) including English & Maths
- Knowledge and experience of e-commerce would be beneficial
Here at Trophy Store, whilst we all come to work to do an outstanding job, we also believe in having fun and ensuring everyone keeps a good work/life balance.
Additional benefits:
- Being part of a growing business in a growing sector
- Regular development reviews and mentoring
- A friendly, enthusiastic team ethos
- 30 days holiday plus yearly incremental increases
- Healthcare and Wellbeing scheme
- Pension scheme
- Eye care vouchers
- Cycle to work scheme
- Staff discounts
- Employee of the Month benefits
- Social and team building events
- All day refreshments - tea, coffee and filter water
- Fun treats like doughnut, cookie, pizza days!
- Great location with free on-site parking
Working hours are 40 hours per week: Monday to Friday, 8.30am – 5.30pm with a 1 hour break.
Office Based This role is based at our Tamworth office and there is no option to work from home.
Interested? If you can see yourself fitting in with our exciting, ever-evolving business, please apply with your up to-date CV. Successful applicants will receive a link to our online application form.
** No Recruitment Agencies please **
Job Types: Full-time, Permanent
Pay: Up to £28,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Application question(s):
- This job is based in our Tamworth facility, there is NO option to work from home. Can you reliably and easily commute to Tamworth each working day?
Work authorisation:
- United Kingdom (required)
Work Location: In person
