Branch Manager
Beijer Ref UK Limited
Newcastle
Beijer Ref UK is a leading refrigeration and air conditioning wholesaler, with 40 branches throughout the UK and Ireland. We are committed to delivering exceptional service, high-quality products, and industry-leading support across the UK and Ireland.
We are looking for a Branch Manager to oversee day-to-day operations across your branch and lead a team to deliver exceptional service. In this role, you will ensure goods are delivered and collected on time, stock and processes are well controlled, and customers receive a reliable, friendly and efficient service every time.
This role is key to helping us build loyalty in the region, strengthen customer relationships and ensure customers choose Beijer Ref first, more often.
Key Responsibilities
· Lead, manage and develop your branch and team.
· Oversee warehouse, trade counter and customer service operations.
· Deliver goods to customers on time and in full.
· Ensure consistently high levels of customer service, customer satisfaction and branch reliability.
· Build strong relationships with customers and position the branch as a trusted local business partner.
· Understand your customer base, including key accounts, growth opportunities and customers at risk of lapsing.
· Monitor customer activity and take proactive action to retain, re-engage and grow customer accounts.
· Ensure the branch team actively identifies opportunities to upsell, cross-sell and promote products, services and solutions that add value to customers.
· Work closely with the Area Account Manager to support customers commercially and operationally, whilst driving branch growth.
· Maintain health & safety, compliance and housekeeping standards.
· Plan staffing and resources to meet demand.
· Control operational costs while maintaining service.
· Resolve customer and operational issues promptly.
· Monitor branch performance, customer trends and commercial opportunities, driving continuous improvement.
· Support local sales activity through excellent service, reliability and proactive customer engagement.
What We Are Looking For
· Experience in operations, branch, warehouse, sales or commercial leadership.
· Experience of Microsoft Dynamics 365 (D365) desirable.
· Strong leadership and people management skills.
· A hands-on, practical approach.
· Excellent organisational skills.
· Proven ability to deliver high standards of customer service and build long-term customer relationships.
· Knowledge of health & safety and operational compliance.
· Commercial awareness and cost control experience.
· Ability to identify opportunities for customer retention, account growth, upselling and cross-selling.
· Strong communication, problem-solving and decision-making skills.
A full UK driving licence is preferred, as some travel within your area may be required.
What We Offer
· Competitive package, with salary discussed on application.
· Company car or opt out option.
· 25 days holiday, increasing to 30 after 5 years.
· Pension scheme and life assurance.
· Employee Assistance Programme.
· Bike to work scheme.
· Supportive, collaborative, values-driven working environment.
Our Values
We live by our values every day – committed, united, engaged and straightforward. They guide how we work, make decisions and support each other and our customers.
About You
You will be someone who leads from the front, motivates others and thrives in a busy environment. You understand that operational excellence and commercial success go hand-in-hand, and you take pride in creating a smooth, reliable and professional experience for customers every day.
You take ownership of your branch customer relationships, know who your key customers are and actively look for opportunities to strengthen those relationships. You recognise when customer activity changes, spot when an account may be lapsing and work proactively with your team and Area Account Manager to re-engage customers and grow loyalty.
You understand that customers are looking for more than price alone. While we may not always be the cheapest in the market, and we are not the most expensive, the service we provide and the value we bring should be unrivalled. You will help customers see Beijer Ref as a trusted business partner, providing reliability, product availability, responsiveness, expertise and support that make their lives easier.
You create a culture where your team deliver excellent customer service, actively listen to customer needs and confidently identify opportunities to upsell, cross-sell and promote solutions that add genuine value. You understand that strong branches are built through great people, excellent service, operational discipline and loyal customers who choose us first, more often.
If you are passionate about customer service, people, operational excellence and commercial growth, we would love to hear from you.
Apply
Please submit your CV and cover letter.
We are an equal opportunity employer and welcome applications from all qualified individuals.
Pay: £40,000.00-£50,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
Work Location: In person
