About Us:
Watch Polishing Centre, where we specialise in restoring luxury timepieces to their former glory. With a passion for precision and a commitment to excellence, our team ensures that every watch receives the care it deserves. We pride ourselves on providing exceptional service and expertise in the luxury watch industry, making us a trusted choice for discerning clients.
Position Overview:
We are seeking a dedicated Customer Service Representative to join our team in Central London. This full-time role involves serving customers and managing repair intake, ensuring a positive experience for all clients.
Key Responsibilities:
- Interact with customers in a friendly and professional manner.
- Handle incoming repair requests efficiently.
- Communicate effectively via phone and email.
- Maintain accurate records using our computer system.
- Process transactions and manage cash handling.
- Help uphold a clean and clinical environment
Requirements:
- Strong interpersonal skills and comfort in engaging with people.
- Excellent phone etiquette and communication skills.
- Proficiency in using computer systems.
- Fluent in English, both written and spoken.
- Ability to write clear and concise emails.
- Responsible and proactive attitude.
- Can-do mindset with a reliable and eager-to-help approach.
- Strong attention to detail and organisational skills.
- Team player with a collaborative spirit.
- Basic math skills for handling cash transactions.
What We Offer:
- £26,000 a year.
- Holiday entitlement.
- Fast-paced, exciting work environment.
- Friendly atmosphere with a casual dress code.
- Experience working with goods in the luxury industry.
If you are passionate about customer service and meet the requirements listed above, we would love to hear from you!
Application Process:
Please send your CV and a brief cover letter outlining your relevant experience to [email protected]
Pay: £26,000.00 per year
Work Location: In person
