We have an exciting admin position to join our Heathrow Team based at our Slough office, to work on a 4 on 4 off rotation, with working hours 6pm-6am.
Purpose
The Operational Support is the voice of KONE, focusing on specific admin domains.
You will be responsible in providing administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to Maintenance Operations, Sales Support, Third Party Inspection and Reporting.
The Operational Support is also supporting customers directly for more complex customer queries forwarded by the Customer Service Agents or other departments. And you will be mainly interacting with Managers, supervisors, Field Technicians, KONE Customer Service Organization and KONE Shared Services.
The Operational Support ensures responsiveness towards customer by keeping up with quality and SLA levels.
Key Responsibilities:
General administrative support for the Heathrow Service Contract and Maintenance Supervisors:
Running daily reports
Data entry - creating and updating records and databases
Receiving maintenance visit sheets and closing service orders
Managing invoices
Ordering clothing items/tools for engineers
Ordering stationary/office supplies
Ordering parts to cost centre as per management request (non-stock or quote items)
Locating stock placement in stores
Managing call outs
Creation of Service Orders
Receiving and storing timesheets, vehicle checklists and overtime authorisation documents (electronically stored & physical copies) & scanning these to payroll weekly
Chasing up missing engineer timesheets with shift managers
Creation of a monthly engineer timesheet log spreadsheet including engineer sicknesses, holidays, overtime etc. which is sent to payroll
Manage any Payroll queries/amendments
Manage and resolve and customer queries
Ad hoc administrative tasks
Key Skills:
Good customer service experience
Capability to have basic technical understanding is an asset
Experience in inter-office and customer communications
User knowledge of Salesforce, SAP, Maximo is desirable
Previous working experience in relevant field is beneficiary
Contractual and financial understanding
Experience in reporting, data management and general admin
Good communication & interpersonal skills
Good written & spoken English
Good skills with MS Office tools and applications
Highly organized, detail-oriented & ability to multi-task at ease
Please ensure that a current CV is attached to your application.
What KONE can offer:
We offer a competitive salary, 20 days holiday and 8 additional Bank Holidays, 1 volunteering day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift and escalator industry, Bonus, Kone Discounts, Dental Plan, Medical Insurance, Gymflexi Membership, 24/7 GP Support & Wellbeing Access.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
