About Reserv
Reserv is building the industry-leading third party administrator capability in the insurance industry. To support this growth, Reserv is seeking an IT Support Technician to join the Technology team. This entry-level role is responsible for providing frontline technical support to end users and assisting with day-to-day IT operations under the guidance of senior IT staff.
The IT Support Technician is a hands-on, learning-focused role centered on Apple endpoint support, basic account administration, and day-to-day help desk operations. The ideal candidate is customer-focused, eager to learn, and excited to build a career in a modern, cloud-first IT environment. This role works closely with senior IT team members to ensure a reliable and productive employee experience, with support and mentorship provided as skills develop.
The responsibilities of the job include, but are not limited to:
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Provide technical support for employees across macOS endpoints, escalating more complex issues to senior IT staff
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Assist with onboarding and offboarding tasks, including basic user account setup and deactivation in Okta under supervision
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Provide first-line support for common productivity, collaboration, and business applications used across the organization
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Assist with basic Apple device tasks such as initial setup, OS updates, and hardware troubleshooting
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Support basic identity and access tasks such as password resets and MFA troubleshooting, with escalation for account or access changes
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Triage and log support tickets accurately, following documented troubleshooting steps and escalating unresolved issues
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Help maintain hardware and software inventory records
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Follow existing IT documentation and standard operating procedures, and flag gaps or outdated steps to senior staff
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Participate in IT projects such as helping with new application rollouts under senior team guidance
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Support basic IT and security hygiene practices as directed by the Security team (e.g., reminding users of device compliance steps)
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0-1 years of experience in an IT support or help desk role (internships, coursework, or personal project experience considered)
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Basic familiarity with macOS in a personal or academic setting
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Willingness to learn device management tools such as Jamf
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Basic familiarity with cloud-based productivity platforms such as Google Workspace and/or Microsoft 365
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General understanding of common IT concepts (passwords, user accounts, MFA); no prior identity management experience required
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Strong customer service orientation with clear written and verbal communication skills
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Ability to follow structured troubleshooting steps and ask for help when needed
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Demonstrated eagerness to learn new tools and adapt in a fast-paced, SaaS-heavy environment
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Coursework, certifications, or self-directed learning related to IT support (e.g., CompTIA A+)
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Exposure to a help desk ticketing system
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Familiarity with Apple devices in a personal capacity
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Interest in scripting or automation (e.g., Bash, zsh, or PowerShell), even at a beginner level
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Experience working or interning in a cloud-first or startup environment
