Ketra Logistics a premium pallet delivery company operating across East London, known for delivering outstanding, proactive customer care. Due to continued growth, we are looking for a highly motivated and customer-focused Customer Service Agent to join our thriving team.
This is an excellent opportunity for someone who thrives in a fast-paced transport environment and takes pride in delivering exceptional service.
As a key member of our Customer Service team, you will:
- Monitor all customer deliveries to ensure they are delivered on time and in full
- Liaise with depots to follow up on delayed deliveries
- Proactively keep customers informed of any delays in a professional and courteous manner
- Manage requests from both customers and depots, ensuring issues are resolved promptly
- Use the Palletways portal to track consignments and maintain service levels
- Handle customer queries and complaints efficiently and professionally
- Collaborate with internal teams to continuously improve the customer experience
- Administrative responsibilities of customer claims and internal ADR monitoring
- Respond to emails and correspondence in a clear and professional manner
- Prioritise workload effectively and demonstrate flexibility in a busy environment
We’re looking for someone who has:
- Strong written and verbal communication skills
- A customer-first mindset with the ability to build positive relationships
- Excellent organisational and administrative skills, with the ability to manage multiple tasks and prioritise effectively
- Exceptional attention to detail and a high level of accuracy, particularly when handling data entry, customer information and documentation
- Excellent problem-solving skills and the ability to remain calm under pressure
- The ability to analyse customer needs and provide effective solutions
- Confident using Microsoft Office and other computer systems, with the ability to learn new software quickly
- Previous experience in the transport or logistics industry (preferred but not essential)
Experience
- 2 years Customer services experience
- Experience in logistics or transportation industry preferred
Must live in East London, will not consider out of area applications
Job Type: Full-time
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
Experience:
- Customer service: 2 years (required)
- Logistics: 2 years (required)
Work Location: In person
