We're looking for ambitious, customer-focused individuals to join our growing Utility Connections team.
This isn't a cold-calling sales role.
Instead, you'll manage customer enquiries from initial contact through to quotation, project delivery and completion, helping customers navigate specialist infrastructure projects while building long-term relationships and growing your accounts.
You'll join a small, close-knit team where support, collaboration and progression are genuinely part of the culture. Many of our managers have been promoted from within, and we're committed to developing people who want to build a long-term career with us.
Every project is different.
One day you could be helping a homeowner with a property improvement project. The next, you could be supporting a developer delivering multiple new-build properties, commercial projects or large-scale infrastructure works.
We operate within a specialist utility infrastructure sector, supporting customers with a wide range of gas, electricity, water and renewable energy projects.
You'll be supported by experienced commercial, technical and operational teams who will help you develop your knowledge and confidence. Full training is provided.
This is a consultative, relationship-led role where success comes from understanding customer needs, managing projects effectively and delivering an outstanding customer experience.
Managing warm inbound customer enquiries
Understanding customer requirements and project needs
Preparing quotations and proposals with support from specialist teams
Following up opportunities and keeping projects moving forward
Acting as the main point of contact throughout the customer journey
Building strong customer relationships and delivering excellent service
Managing your own pipeline and maintaining accurate CRM records
Working closely with internal commercial, technical and operational teams
Identifying opportunities for repeat business, referrals and account growth
Experience in account management, customer service, internal sales, project coordination, technical sales or a similar customer-facing role
Strong communication and relationship-building skills
Organised and comfortable managing multiple priorities
Confidence working with quotations, figures and customer requirements
A proactive and positive approach to problem-solving
Excellent attention to detail
A desire to learn and develop within a specialist industry
Previous industry experience is beneficial but not essential. We're more interested in attitude, relationship-building ability and a willingness to learn.
Comprehensive training programme
Structured career progression
Clear pathway from Account Manager to Senior Account Manager and Team Manager
Warm enquiries – no cold calling
Uncapped commission structure
Quarterly incentives and rewards
Annual performance incentives
Supportive family-run business
Small, close-knit team environment
Long-term career opportunities within a growing and evolving sector
If you enjoy building relationships, taking ownership of projects and being part of a supportive team where your contribution genuinely matters, we'd love to hear from you.
