Diagnostic / Master Technician – Volkswagen Commercial Vehicles (Wrexham)
We are looking for an experienced Diagnostic / Master Technician to join our Volkswagen Commercial Vehicles team in Wrexham. Reporting to the Aftersales Manager, you’ll play a key role in delivering high-quality vehicle maintenance, diagnostics, and repair work.
Working closely with the Workshop Controller, you’ll manage your allocated jobs efficiently while liaising with the Service Advisor team to highlight additional work, escalations, and customer updates.
As part of our commitment to exceptional customer service, you’ll also support our ‘See It Now’ programme—recording clear, professional video updates and vehicle health checks to keep customers fully informed.
- Provide advice, support and guidence to Technician team
- Diagnose complex vehicle jobs and recommend repair
- Provide additional work detail to customers and/or Service Advisors
- Provide regular work status updates
- Work to health and safety guidelines at all times
- Ensure all work is carried out observing safe working practices of self and others
- Check level and quality of work through use of diagnostic equipment and road testing vehicles after work has been carried out
- Complete relevant service documentation (Job sheets, PDI's, service reports) in line with HSO, warranty and Dealership requirements
- Accurately complete job cards and DISS reports, including any written descriptions of faults found or repairs completed
- Work closely with Warranty support to provide accurate job write ups/warranty claims
- Proven experience as a Diagnostic or Master Technician
- Strong fault-finding and problem-solving skills
- A team player with excellent communication
- A commitment to delivering first-class workmanship and customer service
Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.
We’re expanding our own-brand, Motor Match our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.
But, it’s not what we do that makes us the company we are, it’s how we do it; it’s our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who’ve been with us five, ten and fifteen years!
- Flexible working patterns
- Car Benefit Scheme
- Holidays that increase with length of service
- Your Birthday off
- Company Pension Scheme
- Death in Service Benefit
- Long service recognition
- Annual flu jab
- Discounts on products and services that extend to your family and friends
- Cycle to work scheme
- Employee recruitment referral payments
- Employee assistance programme and counselling service
- Occupational health services
When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!
- Competitive package with excellent on-target earnings
- Flexible shift patterns considered
- Ongoing manufacturer training and development
- Supportive, professional working environment
