Company Overview
Greenleaf Hygiene Solutions (Scotland) Ltd is a leading independent washroom services provider dedicated to delivering high-quality sanitary and hygiene solutions across Scotland. We are committed to offering exceptional value without compromising on quality, ensuring our clients' washroom needs are met efficiently and professionally.
Summary
'Sales Admin/ Customer Service Administrator' is a vital role at Greenleaf Hygiene Solutions, responsible for supporting sales processes and delivering outstanding customer service. Based in Scotland, this position offers an opportunity to contribute to a company that values quality and customer satisfaction.
Responsibilities
' Manage sales administration tasks to ensure smooth order processing.
- Answering telephone calls and diverting to the relevant team.
- Data entry regarding amendments to and processing of contracts in our CRM system.
- Working closely with our sales team regarding contracts and their amendments in our system and arranging installation.
- Liaising with clients regards contract amendments that have been actioned and ensuring the amendments are followed through to the service department and credit control department as required.
- Liaising with clients regards changes to contracts and products on site
- Running monthly commission reports from our CRM system.
- Provide excellent customer service by addressing client inquiries promptly.
- Maintain accurate records using CRM software and other tools.
- Support the sales team with administrative duties.
- Prepare reports and presentations using Microsoft Office applications.
- Coordinate with different departments to ensure timely delivery of services.
- Assist in managing client accounts and follow-up activities.
- Contribute to continuous improvement of administrative processes.'},{
' Proven experience in sales administration or customer service roles.
- Strong Attention to detail
- Excellent organisation skills
- A very high standard of MS Office skills (word/Excel/Outlook)
- Confident and effective communication skills
- Ability to manage multiple tasks effectively and understanding of prioritising tasks set
- Analytically minded.
- Capable of working both independently and as part of a team in a fast-paced environment
- Polite and friendly manner
- Experience with working with a CRM system
Full training will be given.
We would like to hear from people who would be happy working within a friendly fast paced office environment and happy to be "hands on" with any task that presents itself.
Hours are Monday to Thursday 9 to 5pm and Friday 9 to 3pm. Hours are flexible for the correct candidate.
Salary is dependent on experience.
Please apply with current CV.
A cover letter is essential detailing why you believe you meet the skills required and so are suitable for the role.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- On-site parking
Schedule:
Work Location: In person
Pay: £26,876.00 per year
Work Location: In person
