Customer Service & Office Administrator
GasCare Ltd – Macclesfield
Location: Macclesfield office (office-based role)
Hours: Monday to Friday, 9:00am–5:00pm (37.5 hours per week, 30-minute lunch) 4 Day Week is an option with longer hours
Salary: £25,000 – £28,000 per annum (depending on experience, reviewed annually)
Holiday: 20 days plus bank holidays
Benefits: Workplace pension, free parking, training & progression opportunities
About GasCare
GasCare is a well-established, customer-focused heating and home services provider, delivering installations, servicing, and repairs across the North West. Our work includes boilers, heating systems, and ongoing care plans designed to give customers peace of mind.
We are a fast-growing business with a strong focus on service quality, operational efficiency, and customer satisfaction. As we continue to scale, we are investing in our people, systems, and processes—making this an exciting time to join the team.
The Role
We’re looking for a Customer Service & Office Administrator to support our Macclesfield office operations. You’ll play a key role in ensuring smooth day-to-day running—handling customer enquiries, booking engineer visits, maintaining accurate records, and supporting the wider team.
This is a varied, fast-paced role suited to someone organised, proactive, and confident communicating with customers. You’ll need to be detail-oriented and comfortable using systems and technology.
Key Responsibilities
Handling inbound calls, emails, and online enquiries promptly and professionally. Speed of response is critical.
Arranging service, repair, and installation appointments for engineers and ensuring efficient diary management.
Updating and maintaining accurate customer records, job details, and notes within internal systems.Sending confirmations, updates, and follow-ups via email, SMS, and phone calls.Managing engineer schedules, minimising downtime, and ensuring jobs are allocated effectively.Filing, scanning, handling post, ordering stationery, and supporting general office organisation.Assisting management and operations teams with day-to-day administrative tasks.Keeping the office environment tidy, organised, and professional.Supporting the business with ad-hoc administrative tasks as required.What We’re Looking ForEssential
- Customer communication:
- Diary coordination:
- General administration:
- Team support:
- Office presentation:
- Additional duties:
- Previous experience in customer service, administration, or a similar role
- Excellent telephone manner and written communication skills
- Strong attention to detail and accuracy
- Good working knowledge of Microsoft Office (Outlook, Excel, Word)
- Well-organised with the ability to manage multiple tasks
- Confident using systems and learning new software
- Right to work in the UK
Desirable
- Experience within heating, plumbing, or a field-service environment
- Familiarity with CRM/job management systems (e.g. Commusoft or similar)
- Experience managing engineer or field-based schedules
- Comfortable working in a fast-paced office environment
What We Offer
- Competitive salary (£25,000 – £28,000 depending on experience)
- Annual salary review
- 20 days holiday plus bank holidays (increasing with service)
- Workplace pension
- Free on-site parking
- Structured training and development
- Clear progression opportunities as the business grows
- Supportive and friendly team environment
- Monday–Friday working hours (no weekends or evenings)
How to Apply
Please apply with your CV along with a short covering note outlining:
- Why you’re interested in the role
- Your relevant experience
- Your availability to start
We review applications on a rolling basis and may close the advert early once the right candidate is identified.
GasCare Ltd is an equal opportunities employer. We welcome applications from all backgrounds and are committed to building a diverse and inclusive workforce.
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Financial planning services
- Free parking
- On-site parking
- Referral programme
Work Location: In person
