Location: Stockbridge House (NE1 2HJ)
Contract: Permanent Role
Start date: 6th July 2026
Hours: 37.5 a week
Salary: £24,785
Team: Helpline Adviser (Energy for Schools Team)
Requirement: Full availability to attend on-site training from 6th July to 10th July 2026 (Monday to Friday, 9am–5.30pm).
Hybrid Pattern: Tuesday and Wednesday in office following training sign-off. Weekend Working Not Required.
The Role:
An exciting opportunity has arisen to work on our Energy for Schools Team within the Department for Education account.
Successful candidates will support the service by contacting education settings via outbound calls. These calls will be in relation to the Department for Education’s Energy for School service.
Your role will be to engage with schools and trusts, raising awareness of the available energy schemes and encouraging uptake, while highlighting the benefits of the Department for Education’s Energy for Schools programme.
Business hours are 8am–6pm. While this team operates 9.00am–5.30pm, there may be requirements to support different areas of the campaign when necessary; therefore, a flexible attitude to working hours is essential.
What You’ll Do:
- Work within defined quality guidelines and maintain good practices at all times.
- To engage with customers, at decision making level, to promote the benefits of DfE Skills products and to provide key strategic messages.
- To provide tailored information, advice, and guidance to help support customers make well informed and realistic decisions.
- Undertake administrative and other tasks as required relevant to working environment and to be able to accurately record information in appropriate IT systems.
- Offer strategic skills support – provide organisations with key changes in policies.
- Access and research information sought by callers quickly and accurately.
- Accurately collate and record caller information for use in management information reports
- Develop and maintain an interest in related topical issues and those likely to affect contacts
- Deliver specialist subject material as appropriate
What You’ll Bring to the Table:
✅ Minimum Level 2 qualifications in Maths and English
✅Excellent telephone manner with strong verbal and written communication skills
✅ Ability to work independently and collaboratively as part of a team
✅ Strong listening skills, with the ability to interact with schools, trusts, and stakeholders in a professional and non-judgemental manner
✅ Ability to work to targets and manage workload effectively within tight deadlines
✅ Demonstratable experience navigating systems and are digitally confident
✅Confident in gathering and interpreting key information to support conversations and outcomes
✅ Strong attention to detail with the ability to accurately record information
✅ A proactive approach to learning, with a commitment to ongoing development and training
✅ The position is subject to completion of a satisfactory basic BPSS Check
Benefits
- 28 days holiday (including 8 public/bank holidays) plus the opportunity to purchase additional days off (pro rata)
- Excellent on the job training and on-going core skills development
- Life insurance and access to a company pension scheme (after qualifying period)
- Exclusive staff discounts, enjoy savings with leading brands via our MyRewards programme, including retailers such as Apple, John Lewis, and M&S.
- Access to a 24/7 online GP, mental health services, fitness programmes and more, available to you and your immediate family.
- Vodafone Discount, receiving up to 15% off pay monthly plans for you and up to five friends or family members.
- Monthly employee-voted awards to recognise your achievements
- Unique career opportunities within this client partnership
Diversity & Inclusion Statement
It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.
