Service Advisor
Mercedes-Benz of Guildford
An opportunity has arisen to join us as a Service Advisor / Service Team Manager at Mercedes Benz of Guildford. The Service Advisor / Service Team Manager is responsible for every aspect of a customer’s after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction
The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:
· To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
· To hand over and receive back any loan vehicle according to the published procedure.
· To supervise the flow of work into the workshop and liaise workshop control to meet customer requirements.
· To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.
· To ensure that requested work is completed on time and to the expected standards.
· To ensure all customers vehicles are washed and vacuumed.
· To ensure that invoicing is accurate and completed on time.
· To ensure that job extensions are properly authorised and processed.
· To keep customers fully and regularly informed of changes to costs and expected completion times/dates.
· To ensure that vehicles are properly handed over to customers, including invoice explanation and advising future requirements.
· To take responsibility for sub contracted repairs and ensure the quality of such.
· To ensure that the authorisation of warranty and goodwill is given strictly in accordance with the manufacturers programme.
· To maintain high standards of housekeeping within both the front of house and back of house service areas and maintain a safe working environment.
Experience in an After Sales environment is vital and it is essential that candidates have experience working as a Service Team Manager.
Hours of Work: Monday to Friday 08.00 - 18.00 with one-hour unpaid break and 1 late night finish at 18.30 per week. Saturdays 08.00 - 13.00 on a rota basis.
Total: 45.5 hours per week
Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.
Basic Salary: Up to £34,000 per annum with a OTE of £42,000 per annum
Job Types: Full-time, Permanent
Pay: From £34,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discount
Ability to commute/relocate:
- Guildford GU1: reliably commute or plan to relocate before starting work (required)
Experience:
- service advisor: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
