Job Summary
We're looking for an organised, self-motivated and personable administrator to manage the day-to-day operation of the club and act as the key point of contact for members, visitors, and committee officers. The role covers membership administration, court and facilities booking, bar management oversight, website upkeep, and support for the club's annual programme of events.
Key responsibilities
● Manage membership administration, including new member registration on ClubSpark, renewals, and general member support
● Manage the club's security access system (door codes, fobs) in liaison with the service provider
● Coordinate the Annual Club Plan through close liaison with the club’s officers, including social events, tennis and padel activity, key Health & Safety tasks and committee meetings.
● Manage court bookings and the padel booking process, including refunds and equipment hire
● Maximise income through selective marketing as well as researching and supporting applications for relevant grants and funding
● Manage and facilitate private court hire, liaising with the Clubhouse and Bar Secretaries and any other key stakeholders.
● Maintain and improve the club website in line with committee priorities
● Oversee day-to-day bar operations, staff rotas, and recruitment, liaising with the Bar Supervisor as necessary.
● Provide reports as required for the General Committee, take minutes if and when required and circulate them promptly.
● Support policy oversight, ensuring club policies remain current and accessible
● Arrange essential training for club employees and keep full records.
● Act in line with all club policies at all times, including safeguarding and GDPR
● Any other duties as may reasonably be required for the post.
Training with the relevant software will be provided as necessary.
Person specification
Essential:
● Excellent verbal and written communication skills; a friendly, confident and professional first point of contact for a wide range of people
● Highly organised, self-motivated, and able to manage a varied and seasonally fluctuating workload
● Confident with IT and able to learn new software quickly; proficient in widely used office applications
● Reliable, trustworthy, and able to maintain confidentiality at all times
● Able to manage occasional conflict calmly and professionally
Desirable:
● Experience of membership or club administration, ideally in a sports or membership club setting
● Experience with ClubSpark or similar membership management platforms
● Experience supporting grant or funding applications
Safeguarding and background checks
This role may involve unsupervised contact with children and/or access to confidential information. The successful candidate may be required to undergo a criminal records (DBS) check at the appropriate level.
Right to work
Successful applicants will be required to provide evidence of their right to work in the UK before employment can commence.
Equal opportunities
Four Oaks Tennis Club is committed to equality of opportunity for all staff and job applicants. Applications are welcomed and will be considered on merit, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Benefits
● Statutory holiday entitlement (pro rata)
● Workplace pension scheme (auto-enrolment, subject to eligibility)
● Reimbursement of reasonable, pre-approved work-related expenses
How to apply
Applications to include a covering letter and CV with details of two referees by email to [email protected] by Monday 27th July
Interviews: W/C 3rd August
Start date W/C Monday 19th August, or as soon as possible thereafter
How we use your information
Personal information submitted as part of your application will be used only for recruitment purposes and will be held securely in line with UK GDPR. Details will not be retained for longer than necessary and will not be shared with third parties without your consent, other than as required to progress your application (e.g. references, DBS checks).
Pay: £17.50 per hour
Benefits:
Experience:
- relevant: 3 years (required)
Language:
- Fluent English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
