Baggage Facilities Agent
Job Summary
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Assisting passengers with baggage enquiries as well as answering phone enquiries
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Organise the delivery of bags
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Re-flight missed bags & re-route/rush bags
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Attending to customer complaints and queries, at all times representing the customer airline
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To maintain a safe working environment and to ensure any unsafe equipment or acts are reported and dealt with
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To comply with Department For Transport regulations & Airport Authority Bylaws and Regulations
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Ensure compliance with CAA regulations and airport authority bylaws
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To undertake any other duties as required by management, commensurate with the grade of the post
Job Requirements
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Previous experience of working within a customer orientated airport environment is essential
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Knowledge of computer check-in systems is desirable
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Pre-employment checks - ability to achieve successful completion of the referencing (checkable 5 year employment/education history) and criminal record check procedures to meet dnata and CAA security regulations, and a satisfactory medical report
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Safety driven with the ability to maintain a safe and secure working environment
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Operational knowledge of World Tracer preferred but not essential
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Excellent administrative skills in order to instigate and process the relevant paperwork
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Excellent communication skills both verbal and written and establish good working relationships with staff
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Awareness of Health & Safety regulations and to comply with Health & Safety at Work act
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Ability to work to within tight deadlines and with appropriate attention to detail
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Absolute discretion and confidentiality, with an ability to work to within tight deadlines and with appropriate attention to detail
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A good team player but capable of individual action
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Customer focused, with the ability to remain calm under pressure
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Competent and conscientious, with a flexible approach (working hours etc)
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A full clean driving licence.
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To undertake any other duties as required by management, commensurate with the grade of the post
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Promote at all times the Vision, Mission, Values of dnata
With you on board, we can help to achieve dnata's Vision, Mission and Values.
At dnata, our values define who we are and how we work together. We are safe - making safety and security a mindset in everything we do, where every team member is empowered to speak up and prioritise wellbeing. We play to win - going above and beyond for our customers, setting ambitious goals, taking ownership, and empowering bold decision-making. We respect everyone and work as a team - building trusted relationships, embracing diversity, and creating a culture of belonging where respect and results go hand in hand. We are future-thinking - welcoming innovative ideas, taking responsibility for our impact, learning from challenges, and investing in our people's potential. If these values resonate with you and you're ready to be part of a team shaping the future of ground handling and cargo services, we'd love to hear from you
dnata is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
