Contract Type: Permanent
Location: Mallaig
Contracted Hours: 30 hours per week, working 4 days over 7
Salary: £14.34 per hour
Your Role
As a member of the Port team, you will have a key role to play in ensuring that we deliver an amazing experience to all our customers, whether they are islanders, visitors from the UK or overseas or commercial customers.
You will also have key safety and security duties - assisting with maintenance of the pier, traffic management and all other duties connected with vessel movement, as well as making sure our ports meet our customers’ expectations by undertaking various tidy up duties.
Day to Day Working
You will work a varied shift pattern, which includes weekends, bank holidays and evenings.
You may be required to start work early each morning and some shifts will mean you will finish after the last vessel has set sail for the evening.
Key Responsibilities
Ticket sales, printing and distribution:
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Managing freight bookings and manifesting.
- Sales/collection of passenger/vehicle tickets.
Customer Interaction:
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Provide excellent customer service by addressing inquiries, resolving issues, and offering assistance.
- Communicate ticketing information, policies, and procedures to customers.
- Customer enquiries.
Cash Handling:
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Undertake freight office duties, collection of cash, invoicing, collection and distribution of freight items both incoming and outgoing.
Maintenance and Cleaning:
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Perform routine maintenance tasks on the pier, including cleaning
- Report any maintenance issues or safety hazards to supervisors.
Equipment Operation:
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Operate equipment such as forklifts and vans.
- Follow proper procedures for the handling of cargo and equipment.
- Responsible for driving “vans” on and off vessels and transporting, freight items and ship stores.
Safety and Security:
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Monitor the pier area to ensure the safety and security of personnel and property.
- Enforce safety regulations and emergency procedures.
Other Duties:
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Managing freight by following the critical control points: Accepting, Storing, Loading, Transporting, Unloading and Delivering
- Carry out regular temperature control checks of food stuff
- Assist in loading, checking, invoicing and manifesting freight items as required
- Any other duties as required by the Port Manager
About You
There are lots of qualities that we look for in our employees, but above all, we need people who are resilient, supportive, caring, hands on and positive.
What You'll Have:
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A passion for delivering excellent customer service
- Excellent verbal and written communication skills
- To be proactive when it comes to problem solving
- Attention to detail
- Basic IT skills
- To demonstrate our values on a day-to-day basis
- Have a good understanding of the CalMac services
- To be able to commute to and from the terminal on a daily basis.
- Be flexible to working, as shift and weekend work will be involved
- Be able to work with initiative as a self-starter, without supervision
- Be willing to be a team player in a dynamic, proactive, and fast-paced environment
- Full UK driving license
