Job Description:
Key Responsibilities
- Provide first-line technical support via phone, email, remote tools, or ticketing system.
- Diagnose and resolve Windows desktop/laptop, hardware, and software issues.
- Support Microsoft 365 applications, including Outlook, Teams, Word, and Excel.
- Perform password resets and user account administration in Active Directory.
- Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
- Troubleshoot network connectivity issues, including Wi-Fi and VPN access.
- Set up new user devices and support onboarding and offboarding activities.
- Log, update, and resolve incidents through the IT ticketing system.
- Escalate complex technical issues to senior support teams when necessary.
- Maintain IT assets and ensure documentation is kept up to date.
- Deliver excellent customer service while meeting SLA targets.
Pay: Up to £30,000.00 per year
Work Location: In person
