Please note a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered. Please be advised applications made without providing a cover letter will not be accepted.
Background of department/role
Student Wellbeing and Support is a multidisciplinary service dedicated to helping students thrive throughout their university journey. The department provides a broad range of specialist and preventative support services that promote wellbeing, inclusion, academic success, retention, and positive student outcomes.
Working collaboratively with academic schools, professional services, and external partners, the team supports students with a wide range of needs, including disability and neurodiversity support, mental health and wellbeing, counselling, and access to external support services. The department is committed to delivering compassionate, student-centred support, ensuring that students can access the advice, adjustments, and interventions they need to engage fully in their studies and university life.
Through a combination of direct support, partnership working, data-informed service development, and proactive wellbeing initiatives, Student Wellbeing and Support plays a key role in creating an inclusive and supportive university community where all students have the opportunity to succeed.
Join our dedicated Student Support team, providing frontline welfare and access support that enables students to overcome barriers to learning, thrive at university and achieve their full potential.
Working within a collaborative and student-centred service, you will be the first point of contact for students seeking support with welfare concerns, disability-related adjustments and access to learning. You will play a key role in triaging referrals, coordinating support arrangements and ensuring students receive timely advice, guidance and interventions.
To be successful in this role, you will be a compassionate, organised and proactive professional who enjoys working directly with students and helping them navigate challenges that may affect their university experience.
As a Student Support & Access Adviser, you will play a vital role in delivering frontline support, assessing student needs, coordinating learning adjustments and supporting students to access appropriate services both within and beyond the University. You will be confident managing a varied caseload, building positive relationships and working collaboratively with colleagues across a range of professional and academic teams.
You will be educated to degree level (or equivalent standard) with experience in a student support, welfare, customer service, education, health, community or related environment. You must be able to demonstrate excellent communication and interpersonal skills, experience of handling sensitive and confidential information, and the ability to provide effective advice and support to individuals with diverse needs.
Strong organisational skills and the ability to manage competing priorities are essential requirements, alongside the ability to recognise and appropriately escalate safeguarding, wellbeing or mental health concerns.
Desirable requirements: Experience working within higher education, knowledge of disability support and reasonable adjustments, and experience of case management or wellbeing support services would be advantageous.
How will you work?
We are committed to supporting flexible methods of working wherever possible and this role is….
Essential Campus Specialist- These roles are typically wholly campus based due to their specialist nature or the need to provide in person services.
How to apply
Start date for applications: 11th of August 2026
Closing date for applications: 30th of August 2026
Interviews are to be held: To be confirmed shortly after closing
If you require further information regarding the post please feel free to contact Georgina Hamilton-Hopkins
[email protected] (strictly no agencies, thank you) quoting reference number REQ06347.
Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.
Additional Information
Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU
Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work
Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.
Please note applications must be made online via the University website; details sent directly via email cannot be considered.
Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.
For more information about this role, please view the job description via the attachments link above.
Location
Canterbury:
