Established in 2016, Award Refrigeration and Air Conditioning Limited provide a nationwide service for the repair, maintenance and installation of commercial refrigeration and air conditioning. We are an equal opportunities employer
We are seeking an organised and proactive General Office Administrator to join our busy Service Department. This is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment and has previous experience supporting service, maintenance, or engineering operations.
The successful candidate will play a key role in ensuring the smooth day-to-day running of the department by coordinating administrative activities, supporting engineers and service personnel, and providing excellent customer service.
Key Responsibilities
· Providing comprehensive administrative support to the Service Department.
· Scheduling and coordinating service visits, maintenance appointments, and engineer workloads.
· Processing service reports, job sheets, and customer documentation.
· Raising purchase orders, invoices, and service-related paperwork.
· Handling incoming calls, emails, and customer enquiries professionally and efficiently.
· Maintaining accurate records using company databases and management systems.
· Liaising with customers, suppliers, and internal departments to ensure timely completion of service activities.
· Tracking outstanding jobs and following up on completed work.
· Preparing reports and updating service schedules as required.
· General office administration duties including filing, data entry, and document management.
Skills & Experience Required
· Previous experience in a general administrative role, ideally within a service, maintenance, engineering, or facilities management environment.
· Strong organisational skills with the ability to manage multiple tasks and priorities.
· Excellent communication and customer service skills.
· Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
· Experience using service management, scheduling, or CRM systems would be advantageous.
· High level of accuracy and attention to detail.
· Ability to work independently and as part of a team.
· Positive, flexible, and professional approach to work.
What We Offer
· Competitive salary.
· Company pension scheme.
· Ongoing training and development opportunities.
· Friendly and supportive working environment.
· Opportunity to be part of a growing and successful business.
If you are an organised administrator with experience supporting a service department and are looking for your next challenge, we would love to hear from you.
To apply, please submit your CV and a covering letter outlining your relevant experience.
Job Types: Full-time, Permanent
Pay: £28,000.00-£35,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Sick pay
Work Location: In person
