Company Overview
Hertfordshire Students’ Union is a lively and forward-thinking organization dedicated to enhancing student life. We foster a vibrant environment where energetic, creative, and personable individuals can thrive and make a meaningful impact on our community.
Overview
We are seeking an enthusiastic and dynamic Bar Manager to lead our bar operations with passion and professionalism. In this role, you will oversee daily service, manage staff, ensure food safety standards, and create an inviting atmosphere for our members. Your leadership will be vital in delivering exceptional hospitality experiences while maintaining efficient and smooth-running bar services.
Key role requirements:
· To support the effective co-ordination and delivery of the licensed venue (Elehouse) run by the Students’ Union in a safe and professional manner in line with commercial objectives.
· To uphold the licensing objectives and relevant legislation of the Venue ensuring the exemplary standards in line with local, national legislation and government guidance.
· To deliver an exceptional level of service to all users of the Elehouse
· Complete all duties to a high standard and be responsible for the venue operation throughout each day and night.
· To duty manage the venue and oversee events from open until clean-down (usually midnight)
Main duties and responsibilities:
· Making the venue a safe, welcoming and fun social venue on for all students and staff to enjoy
· To duty manage the venue every day it is open supporting our student staff team.
· To operate and lead the bar function ensuring high levels of customer service and efficiency with consistent monitoring whilst setting and enforcing high standards for all staff.
· To be able to work between serving customers when required but also ensuring BOH processes and operations are adhered to ensure efficient running of the venue.
· To lead on the recruitment, training and ongoing support of part time and externally contracted staff ensuring they can excel in their role. Ensuring they are appropriately trained, met with regularly and development needs identified.
· To identify high performers for recognition and underperformance issues for training needs.
· Creating a leadership and ownership culture to encourage accountability at all levels.
· Ensure that stock management is carried out (orders, line checks, stock audits, Epos stock system, accepting and checking deliveries) and overseeing the POS function.
· Involvement in new product research and development, pricing structures and promotions to ensure maximum profitability to the area.
· To ensure all health & safety, legislation and food hygiene is always adhered to in line with any HSU policies, procedures and safe systems of work. Contributing to a positive safety culture and ensuring incident reporting is done to an excellent standard.
· To always lead on safeguarding and welfare of students and staff.
· To have knowledge and monitor the venue’s performance against budget to ensure maximum efficiency is achieved.
· Ensure the venue is maintained to a high standard, ensuring faults are reported, where relevant extra cleaning is sourced and to assist with all relevant duties associated with running a bar.
· To support on event communication including but not limited to all social media channels (Instagram, TikTok, Facebook) and student members mailing list.
· To work with students and student groups to create relevant content.
· Assist the Deputy Operations Manager in the successful planning and execution of private hires.
· To assist the Community Events team and Societies/students with the delivery of student led events within the venue.
· To contribute to team meetings and regularly review the effectiveness of all processes and procedures in the venue.
Additional duties
· Support the Commercial team in delivering entertainment and events across each of our licensed trade venues (Forum and Elehouse)
· Maintain professional relationships with students, university staff, suppliers, licensing authorities, the police and Environmental Health Officers.
General:
· To work flexibly and efficiently and to promote a positive image of Hertfordshire Students’ Union at all times.
· Assistance with coordination of the departments Fresher’s/Refreshers events as required.
· Supporting the wider Union’s activities and events during the Fresher’s period including supporting the set-up/down of events and facilitating stalls and promotional stands.
· To develop and maintain contacts with colleagues within other Students’ Unions and relevant organisations, including site visits to other Students’ Unions.
· Being friendly and respectful of others in order to maintain a safe and considerate workplace in line with our values of being Helpful, Empowering, Representative, Transparent and Student-focused.
· To keep abreast of relevant national and local developments, changes in legislation, and good practice and attend conferences, training events and meetings as necessary.
· To always aspire to the highest standards of customer care and, in conjunction with other relevant Union staff, to identify and respond to customer needs.
· To always respect the democratic structure of the Students’ Union.
· To abide by Hertfordshire Students’ Union Memorandum and Articles of Association, and Union Policies and Procedures at all times.
· To set high standards of integrity, punctuality, accuracy, politeness and professionalism by personal example.
· To be aware of the department’s impact on the environment and to work within the environmental policies of the Union and the University (where applicable).
Pay: £30,000.00 per year
Benefits:
- Company pension
- Employee assistance programme
- Employee discount
- Gym membership
- On-site parking
Experience:
- Bar Manager or Hospitality : 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
