Reporting to the Outreach Services Manager, you will
Key Functions:
- Supervise the provision of the Crisis Response Outreach Service
- Day to day responsibility for the effective running of CROS, including the achievement of agreed aims and objectives
- Ensure the CROS is provided to an agreed standard and within guidelines laid down by regulatory bodies.
Main Duties:
- Ensure that Crisis Response Outreach Service (CROS) is delivered to the required standard, following the guidelines, aims and objectives of funders and Positive Steps’ internal policies and procedures.
- Provide day to day supervision and guidance to team members.
- Induction, training and appraisal of team members.
- Provide advice, advocacy, assistance and support to a caseload of service users within agreed individual action plans.
- Support service users to identify and address issues relating to their crisis triggers and signpost and support individuals to source and engage with correct and required support.
- Assess and monitor individual service user needs on a regular basis and report any changes to senior staff and external agencies as appropriate.
- Review and reassess risk assessments for service users and staff (to include Lone Working)
- Ensure online/computer-based reporting systems are kept up to date.
- Produce reports on service outcomes and provision for funders and in-house quarterly reviews.
- Review and reassess service user needs with them, external agencies, key persons and senior staff in agreed timescales.
- Develop person centered action plans in conjunction with the service user.
- Enable the service user to make informed choices and take informed risks.
- Attend and host review or network meetings when required.
- Ensure services are delivered to the agreed professional practice standard.
- Maintain clear, accurate and up-to-date service user records.
- Attend regular team meetings to actively discuss and implement changes to policies, procedures or practices.
- Develop one’s own knowledge and practice. Attend training courses and undertake courses of study as agreed with senior staff.
- Maintain confidentiality of service users and Positive Steps as laid down in the Staff Handbook.
- Any other duties, to the equivalent level, which are necessary to the purpose of the post.
Special Terms:
- Must have a full British Driving Licence and daily access to a roadworthy, appropriately insured vehicle for work purposes.
- Must have a PVG Scheme check carried out and have an acceptable record.
Key Skills:
- Excellent communication skills, both written and verbal.
Job Type: Full-time
Pay: £29,493.00 per year
Application question(s):
- Do you have daily access to a roadworthy, suitably insured and MOT'd car for use in company service (mileage paid at highest HMRC rate)?
- Do you have at least two years of experience in a supervisory or managerial role?
- Do you have a relevant qualification applicable to working in a team leader role? Or willing to work towards?
Experience:
- Working with individuals with complex needs: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
