We have an opportunity for a Help Desk Administration Assistant based at our busy London office. This role is initially for a fixed term of 6 months, after which it will continue on a rolling monthly basis.
The core duties of the role are to manage all aspects of the callout process and in addition complete a range of administrative tasks where required.
The duties will include but will not be limited to:
- Effectively managing a high volume of calls
- Providing accurate, valid and complete information to clients and staff
- Processing client callouts, inputting the details into our database and dispatching the calls
- General helpdesk and administration duties
It is essential to have a strong customer focus and an excellent telephone manner which is empathetic and considerate of the callers’ needs.
- Full training will be provided for the database systems
- The ability to work unsupervised and use ones initiative will be important
- We offer a competitive salary and in addition a profit sharing scheme is available after a qualifying period
- The hours are 8am to 5pm Monday to Friday
In return we offer:
- A competitive salary
- Participation in our profit pool sharing scheme after qualifying period
- Contributory Pension Scheme
- Medicash Health scheme and Wellbeing Scheme
- Enhanced Maternity and Paternity Scheme after a qualifying period.
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Work Location: In person
