Job Advert
Case Management Officer
Permanent
Full Time (37 hours per week)
Starting Salary Grade 2 (£25,671) FTE career graded with the opportunity to progress to Grade 4 (£30,293-£34,116) dependant on relevant knowledge, skills, experience and training. (Pay award pending)
Petersfield
Are you excited by providing first class customer service? Do you enjoy working in a busy, challenging and fast-paced working environment?
Situated at the heart of the organisation, the Case Management team are the customer solutions specialists. They are the first point of contact for our customers who want help accessing our services.
We are seeking highly motivated people with the ability, attitude, excellent customer service skills and the desire to be a key part of this team. You will be dealing with customers by telephone, through our digital channels and in person, helping to continually shape how all of our services are delivered, underpinned by our values of ‘positive’, ‘bold’, ‘respectful’ and ‘results driven’.
In return for your valued contribution, we can offer you a competitive benefits package which includes training and development opportunities, generous annual leave and flexi time, membership of the Local Government Pension Scheme and more.
You can find out more about the council, our values and the full range of benefits and support we offer our staff at our website:
Benefits of working for us | East Hampshire District Council
For a full discussion about this post please contact Debbie French or Nicky Birchwood on 01730 266551
The closing date for applications is 10th July 2026 with interviews likely to be held on 29th and 30th July 2026.
East Hampshire District Council is committed to building a diverse, inclusive and equitable workplace and welcome applications from people of all backgrounds and experiences – we are proud of being a Disability Confident Committed employer and appoint on merit.
The Guaranteed Interview Scheme for Veterans is a commitment that the Council has made to support the Armed Forces Community Covenant – you can find more on this scheme and eligibility here.
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff members to share this commitment.
