The Business & Governance Officer is a key post within the Care Group management team, supporting the portfolio under the direction of the Group Service Director. Working closely with the Service Delivery Manager for Performance and Improvement, the post holder will play an integral role in supporting the organisation’s governance arrangements and wider business priorities.
This role offers a broad and varied remit across complex clinical and non‑clinical functions, providing the opportunity to work at the centre of service planning, assurance, and performance. Responsibilities will include risk management, capital planning, performance management , financial planning and monitoring, operational planning (including seasonal demand and capacity planning), service quality and improvement, and contingency planning.
A significant aspect of the role involves supporting the Care Group with internal governance processes to performance manage clinical specialties. The successful applicant will develop a detailed understanding of organisational priorities and performance, enabling them to provide high‑quality support, insight, and assurance to senior colleagues.
This is a full‑time post currently based at Glangwili Hospital, Carmarthen. The role requires on‑site working for a minimum of three days per week to support effective collaboration and engagement.
Play a key role in supporting the Directorate with the delivery of strategic priorities and key initiatives.
Develop a strong understanding of clinical service delivery and service improvement programmes to effectively support complex projects.
Attend meetings and take accurate, well‑structured records of discussions, actions, and decisions.
Interpret detailed and complex information, ensuring discussions and outcomes are clearly captured and communicated.
Apply knowledge of project and programme management principles, including process mapping and project controls, to support effective delivery.
Prepare clear, concise, and objective reports for the Board on a range of complex and sensitive topics.Coordinate and signpost advice and guidance to operational and service delivery teams, supporting informed decision‑making.
Line manage the Care Group administration team, ensuring high standards of administrative practice and robust document governance.
Work flexibly and proactively, demonstrating excellent organisational skills and the ability to manage competing priorities.
Operate with a high level of self‑motivation, using initiative to work independently when required.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
Numerous mental health and learning disabilities services
This post would suit a motivated individual looking to further develop their career in NHS business management and governance, offering meaningful responsibility, professional challenge, and the opportunity to contribute directly to the delivery and continuous improvement of healthcare services.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 26/06/2026
