TRANSFERS ADMINISTRATOR
Role: Transfers Administrator – Interim
Rate: Competitive (subject to experience & interview competencies)
Type: Contract (via umbrella payroll company – Inside IR35)
Location: Bristol, BS1
Hours: 35 hours a week (full-time), Monday to Friday
Hartley Pensions are looking for a driven professional with experience in financial services to working within our transfer out team during an important transitional phase for the business.
By working in Hartley's transfers out team, you will play a key role in the delivery of high-quality outcomes and ensuring an exceptional service is provided to our clients.
Who are Hartley Pensions?
Hartley Pensions are a SIPP and SSAS pensions operator based in central Bristol. Since July 2022, the company has been in a trading administration. Under the administration of UHY Hacker Young, Hartley Pensions continues to operate an essential service to clients whilst preparing to transfer members to new UK-based operators and wind down the business.
Role
As Hartley Pensions continues to transfer out our SIPP and SSAS members over to new operators, we are seeking a driven individual to support this vital function.
The work of Hartley’s transfers out department makes up a critical component of our continued administration. As a member of this team, your duties will cover (but are not limited to) the following:
- With ideally an existing understanding of the SIPP transfers out process (through both bulk and individual transfer methods), you will assist the team in administering the end-to-end process of our clients’ transfer out requests. Including and not limited to initiating transfer out forms, specifying the type of transfer – whether in-specie or cash, to obtaining accurate valuations of the portfolio and working with elected operators to ensure the effective and secure transfer is executed.
- As a member of this team, you will manage caseloads of our clients’ transfer out requests. You will ensure that the relevant paperwork has been completed and provided to the receiving scheme.
- You will be a friendly, helpful and a transparent point of contact for clients, IFAs, receiving schemes and all relevant stake holders. You will be expected to go above and beyond in providing an outstanding service and ensuring a quick response time.
- Perform due diligence in line with the relevant regulatory guidelines. Where necessary, report to senior management on compliance matters.
- Work cross functionally with other areas of the business. For example, you will work closely with our SIPP and bereavement teams, where in cases of a client in drawdown, advising all relevant stake holders on the options available to them in how they transfer out.
About You
It is essential that you are a leader who can handle voluminous, complex and diverse workloads.
- Prior experience in SIPP transfer outs is desired. Ideally, you have experience in handling bulk transfer requests as well as administering manual (paper) transfers. Although we welcome a variety of professional and academic backgrounds, this is not an entry-level position and whilst we provide training and upskilling to staff, you are fully expected to hit the ground running.
- Have prior regulatory experience within financial services. You must also have experience in telephony based client handling experience.
- You will be conscious of and have demonstrable experience with GDPR regulations and ensuring the application of security protocols, ensuring the privacy and appropriate handling of sensitive client data is always upheld.
- Numerical proficiency must be an essential element to your skillset. This is necessary in obtaining and recording final SIPP valuations when ready to transfer as well as reconciling investment transactions. A minimum Grade C/4 or above in GCSE Mathematics (or an international equivalent) is required.
- A competent standard of literacy is also critical. You will be dealing with complex legal documents, tax regulations and direct client communication. Therefore, your ability to read, interpret and write in a clear and professional manner is necessary for this position. A minimum Grade C/4 or above in both GCSE English Literature and English Language (or an international equivalent) is required.
- You must have a decent level of communication skills. It is highly important that as a representative of the firm, you can effectively communicate technical pension information into lay terms to clients, members of your team and all relevant stakeholders. Your ability to communicate must crucially concern the ability to cater your tone to one of empathy and assurance.
- It is desirable that you have prior experience with Delta Platinum Pro and SIPP Pro. Further, you must have a competent ability to use core Microsoft tools such as Word and Microsoft Excel.
What we offer
- A highly competitive rate: We pay within the top 10% of employers in the industry.
- Meaningful impact: A rare opportunity to play a leading part in assisting a business through a crucial transitional period.
- Hybrid working: We allow hybrid options (up to 2 days from home a week) after successful completion of training period and where business needs permit.
Recruitment Process
Hartley Pensions follow a two-stage recruitment process.
- A 30-minute screening call.
- A 90-minute interview with competency-based questions.
At Hartley pensions diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We actively encourage individuals from all backgrounds, experiences, and perspectives to apply. Join us in creating a workplace where everyone feels valued, respected, and empowered to thrive.
Website
To find out more about Hartley Pensions, please visit:
https://www.uhy-uk.com/hartley-pensions-limited-administration
*** Please note, we have been in a trading administration since July 2022. This means that we cannot provide sponsorship to applicants at this time.
Pay: £27,000.00-£32,000.00 per year
Work Location: In person
