Customer Service Representative
Full-Time | Permanent | On-Site
Performance-Based Bonus Scheme
Immediate Start Available
Great customer service starts with great conversations.
If you're someone who enjoys helping people, solving problems and making every interaction a positive one, this could be the opportunity you've been looking for.
We're looking for a Customer Service Representative to join our growing team. Every day, you'll speak with customers, answer questions, provide solutions and ensure every interaction leaves a lasting impression.
This is a role where your communication skills, confidence and ability to build relationships will be valued, while giving you the opportunity to develop commercially and progress your career.
What your day could look like
No two conversations are ever the same.
You'll spend your day supporting customers, understanding their needs and helping them find the right products or services. Rather than rushing customers through scripted conversations, you'll focus on listening, building trust and delivering an outstanding experience.
Typical responsibilities include:
- Speaking with new and existing customers throughout the day
- Answering questions and providing helpful product or service information
- Understanding customer needs and recommending suitable solutions
- Resolving enquiries professionally and efficiently
- Building long-term customer relationships through excellent communication
- Supporting customer engagement and promotional campaigns
- Working towards achievable customer service and performance goals
- Continuously developing your product knowledge and communication skills
Who does well in this role?
The people who succeed here genuinely enjoy working with others.
You'll be a great fit if you:
- Enjoy helping people and finding solutions
- Communicate confidently and professionally
- Stay calm and positive in a busy environment
- Take pride in delivering excellent customer service
- Enjoy working towards goals as part of a supportive team
- Are organised, reliable and eager to learn
Previous experience in customer service, retail, hospitality, sales or another customer-facing role is beneficial, but we're equally interested in people with the right attitude and a willingness to develop.
What you'll gain
This is more than a customer service position—it's an opportunity to develop skills that will benefit you throughout your career.
You'll receive:
- Performance-based bonus scheme
- Full training and ongoing mentoring
- Structured onboarding to help you succeed from day one
- Continuous coaching and professional development
- Genuine opportunities for progression based on performance
- Recognition programmes, team incentives and regular social events
- A supportive, collaborative and people-focused working environment
Customer service is at the heart of every successful business. The communication, problem-solving and relationship-building skills you'll develop in this role can open the door to future opportunities in sales, account management, leadership and management.
If you're ready to join a team that values your contribution, supports your development and rewards your success, we'd love to hear from you.
Apply today and take the next step in your customer service career.
Pay: £14.00-£16.00 per hour
Benefits:
- Company events
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Store discount
Work authorisation:
- United Kingdom (required)
Work Location: In person
