As a Field Service Engineer (Brentwood, Essex), you will be responsible for maintaining, repairing, and servicing a range of Canon Production products including cut sheet ink jet, continuous feed ink jet products, toner mono and colour products, controllers, 3rd party and Canon pre and post equipment at customer sites.
Your role will require you to diagnose faults, install equipment, both onsite and remotely whilst providing excellent customer service.
You will play a crucial role in ensuring that our clients experience minimal disruption to their production through the effective maintenance and repair of their Production Print equipment.
At Canon, we’ve been inspiring people to capture and share their world for over 85 years. As a global leader in imaging and innovation, we’re driven by bold ideas, collaboration, and a commitment to making a positive impact. We’re proud of our diverse, inclusive culture and our philosophy of Kyosei – living and working together for the common good. We welcome applicants from all communities and backgrounds.
Why Join Us?
- Be part of a diverse, energetic team, joining 50+ nationalities at our Stockley Park Head Office
- Enjoy hybrid working (3 days in office, 2 from home)
- Benefit from flexible hours, professional development, and a wide range of perks
- Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase
- Access a competitive salary, benefits, a generous pension scheme and up to 38% discount on Canon products
- Be part of a company that values sustainability, inclusion, and your personal growth
- Great transport links- Elizabeth Line and Stockley Park low-cost Shuttle Bus and free parking on site
If you are ready to make an impact – we’d love to hear from you.
To be successful in this role of a Field Service Engineer you will demonstrate the following skills and expertise:
Skills & Experience
Canon Core Behaviours
Drive for results
Focus on the Customer
Take ownership and accountability
Act as a team player
Shows courage and conviction
People orientated
Caring for self and others
The salary for this role is up to £35,273 (d.o.e.) Company Car, 25days a/l (not inc b/h), Pension, plus other additional corporate benefits
Location – Essex
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As the Field Service Engineer, Brentwood Essex you will have the responsibility of providing a service in first line trouble shooting (root cause of problems) on Canon Professional Print equipment, working to strict service level agreements. You're key responsibilities will include but not be limited to:
On-Site Service and Repair:
- Diagnose technical faults and provide solutions, minimising downtime for customers.
- Achieve a high first-time fix rate and minimise downtime with the most cost-effective use of time and parts.
- Maintain ownership of RTFs to ensure consistent communication across all parties ensuring that every call is completed in a timely manner.
- Utilising remote tools to support incident avoidance, preparation, and remote monitoring of device performance.
Make informed decisions to escalate when appropriate adhering to the escalation process to minimise the down time of devices and impact on customers, ensuring accurate records of maintenance and repair.
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Installation and Setup:
- Install and configure new devices at customer premises, ensuring full functionality and customer satisfaction.
- Provide customer product instruction and training including how to install/advise how to configure/network device as per installation services (Product Specific)
- Conduct user training sessions on the proper use and maintenance of devices.
On request be part of project teams for large complex installations
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Customer Service:
- Act as the face of the company while on-site, always ensuring a professional and friendly demeanour.
- Provide clear communication to customers about the status of repairs or installations.
Offer technical advice and answer customer queries to help optimise their use of the equipment.
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Parts Management:
Reporting and Documentation:
Compliance and Safety:
- Ensure all repairs and maintenance activities comply with industry standards and safety regulations.
Conduct work in accordance with health and safety guidelines, ensuring safe practices are followed on-site.
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Continuous Improvement:
- Stay up to date with industry trends, new products, and technological advancements.
- Participate in ongoing training and development programs to enhance your technical skills and knowledge.
