Join Kingswood Mobility Group as a Contact Centre Executive
Are you ready to elevate your career in a dynamic and customer-focused environment? At Kingswood Mobility Group, we’re passionate about enhancing people’s lives by providing high-quality mobility solutions. With years of industry expertise, we have built a reputation for delivering exceptional products and outstanding customer service. Our mission is to support individuals in regaining their independence and we do this with a dedicated team who truly care. If you're looking for a company that values both its customers and employees, you’ve come to the right place!
About the Role
As our Contact Centre Executive, you will play a pivotal role in handling and converting customer enquiries via incoming and outgoing calls with the objective of arranging appointments efficiently and expediently. Your efforts will directly contribute to our mission of transforming lives with exceptional mobility solutions.
Key Responsibilities
- Handling inbound and outbound customer calls, converting enquiries into appointments
- Ensuring all customer data is accurate and relevant for the sales team
- Proactively following up on new and outstanding leads to maximise appointments
- Managing appointment reschedules efficiently
- Delivering a first-class customer experience by handling queries professionally
- Collaborating with internal teams to ensure seamless service delivery
We’re Looking For a Contact Centre Executive who :
- An excellent communicator
- Punctual, enthusiastic and committed to exceeding set targets.
- Confident and resilient with effective resolution skills.
- Maintains a positive and proactive approach to challenges.
- Thrives in a fast-paced, dynamic environment.
- A team player with a proactive and positive attitude
If you're an ambitious self-starter looking to build a successful career in telesales with opportunities for growth and development and an uncapped bonus scheme , we'd love to hear from you!
Why Kingswood Mobility Group?
- Join a company dedicated to creating life-changing mobility solutions.
- Work alongside a passionate and collaborative team.
- Benefit from ongoing training and career development opportunities.
- Experience a supportive workplace that values its people.
- Achieve targets and earn extra rewards.
- Full support to help you succeed in your role.
Contract: Full-time or Part-time, Permanent
Working Schedule Patterns: 30 hours per week of rotating shifts as follows:
- Part-time Shift (30 hours/week): Rotating shifts : 09:00am-15:00pm / 13:00pm-19:00pm - in the office
You will be required to work 2 weekend days/month as follows:
- Saturday - 09:30am to 16:30pm - in the office with half hour unpaid lunch break
- Sunday - 09:30am to 14:00pm - working from home without lunch break
Pay: £13.52 - £18/hour
Location: Droitwich
Start Date: ASAP
Ready to Join Us?
If you’re looking for a rewarding role where you can make a real difference, we’d love to hear from you! Join Kingswood Mobility Group and become part of a team that cares about people and their independence.
Application Details:
· Job Types: Part-time, Permanent
· Work Location: Droitwich
Job Types: Part-time, Permanent
Pay: £13.52-£18.00 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme
Work Location: In person
