Motor Claims Handler (CH2)
Location: Liverpool
Contract: Permanent
Hours: Full-time, 35 hours per week
Are you an experienced Motor Claims Handler looking to take the next step in your career? Join Keoghs in Liverpool and become part of a high-performing team managing pre-litigated motor claims up to £15,000, including Personal Injury (PI), from inception through to settlement.
If you’re organised, detail-focused, and confident managing your own caseload — we want to hear from you.
What You’ll Be Doing
- Managing a caseload of pre-litigated motor claims (including PI) efficiently and confidently from start to finish
- Delivering high standards of service and productivity
- Working collaboratively with colleagues to achieve the best outcomes
- Maintaining accurate data and ensuring systems are up to date
- Communicating clearly and professionally with clients
What We’re Looking For
- 12 months’ relevant experience or 6 months’ experience plus a law degree (or equivalent)
- Experience using the MOJ Claims Portal
- Excellent attention to detail
- Strong communication and negotiation skills
- Organised and able to manage your own workload effectively
- A client-focused mindset with great customer service skills
Why Join Keoghs?
At Keoghs, our values shape everything we do:
- We are Connected
- We are Dynamic
- We are Innovative
- We Succeed Together
You’ll be part of a collaborative and supportive environment where your contribution genuinely matters.
What’s in It for You?
- 25 days’ holiday (increasing with service) + option to buy/sell 3 days
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support & wellbeing services
- Death in Service (after 1 year)
- Pension: 5% employee / 3% employer contribution
- Cycle to Work Scheme
- Tech Scheme
- Access to online discount platforms
- Local retail discounts
If you’re ready to build your career with a leading legal services provider and thrive in a fast-paced, supportive team — apply today and join Keoghs in Liverpool.
Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.
With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.
We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.
