Day Manager (Duty Manager – Day / Fire Controller)
Reports to: Operations Manager
Location: The Noke Hotel, St Albans
Shift Length: Day shift, flexible hours (rota-based)
Role Overview
The Day Manager is responsible for leading and coordinating all day-shift activity at The Noke Hotel, ensuring the security, presentation and smooth day-to-day running of the site are maintained to the standard required by the Senior Management Team.
The Day Manager is the senior on-site point of contact during the day, overseeing the Security, General Assistant and Maintenance staff on shift, ensuring all checklists and Standard Operating Procedures (SOPs) are completed correctly, and providing a clear, accurate handover to the Night Manager at the end of each day. The Day Manager also acts as the site's Fire Controller during their shift.
This is a hands-on, on-site leadership role. The Day Manager is expected to actively check, verify and follow up on issues raised by their team — not simply log them — and to escalate promptly wherever safety, security or compliance may be at risk. Lone-working discipline is maintained throughout the shift.
Alongside carrying out security duties personally, the Day Manager holds oversight of the wider Security team's performance and leads the morning audit of the outgoing night shift. The role also takes the lead on M&E and statutory compliance testing, cleaning and grounds standards, property inventory, and facilities/security tracking, and reports into management on a weekly basis, alongside daily updates on active projects.
Key Responsibilities
1. Shift Leadership & Team Coordination
- Lead and coordinate the day shift, including Security, General Assistant and Maintenance staff on site.
- Conduct a shift briefing at the start of each day, covering outstanding issues, risks and priorities from the Duty Manager handover diary.
- Carry out spot checks on staff compliance with checklists, PPE and equipment requirements.
- Ensure staff clock in/out correctly using Deputy and confirm shift start/end on the Time & Attendance Slack channel.
- Ensure all day staff sign the body cam and pager sign-in sheets on the Rose Lounge security notice board.
2. Lone Working & Patrol Oversight
- Ensure staff check in with the control room at the start, midpoint and end of every outdoor patrol.
- Confirm the required number of outdoor and indoor patrols are completed each shift, signed off on the O&A corridor sheet, and logged on Slack.
- Escalate immediately — attempting contact within 5 minutes — if any lone worker fails to check in as expected.
- Ensure patrol routes are randomised and never predictable.
3. Security Team Oversight & Morning Audit
- Hold day-to-day oversight of the on-site Security team, tracking what has been done and checking that standards are being maintained — this sits alongside, not instead of, the Day Manager's own security duties.
- Take the lead on the morning shift specifically to audit the outgoing night shift: confirm all scheduled patrols were completed and logged, inventory checks were done, radios were carried and are charged, and body cameras were worn and used as required.
- Follow up directly with night security staff on any gaps identified during the morning audit and record the outcome.
4. Building Security & Compliance Oversight
- Oversee completion of the Daily Security Operations Checklist, Indoor and Outdoor Patrol Checklists, and Fire Safety Walk Checklist during the day shift.
- Review CCTV coverage and confirm all cameras are operational; escalate any faults or blind spots immediately.
- Confirm all entry/exit points, fire exits, doors and windows are secure in line with the Door & Window Security SOP.
- Review the Lock & Padlock Code Change Log and ensure scheduled code changes are not overdue.
5. Contractor & Access Management
- Verify and log contractor and visitor access, ensuring valid ID, RAMS and permits are held before work begins.
- Escort, or arrange escort for, contractors and visitors in secure or back-of-house areas.
- Ensure all access events, including failed attempts, are logged.
6. Fire Safety & Emergency Response (Fire Controller)
- Act as the designated Fire Controller during day shift hours.
- Lead evacuations, fire drills and emergency response procedures.
- Check the fire panel at the start of shift and escalate any faults immediately to the Operations Manager.
- Confirm fire safety walks have been carried out correctly and that completed Fire Safety Walk Checklists are filed properly for audit and compliance purposes.
- Maintain fire and health & safety compliance logs and records in SAEKER.
7. Reporting, Escalation & Handover
- Log all security breaches, incidents and maintenance issues in SAEKER and Slack without delay.
- Escalate incidents in line with the Escalation Level Framework, contacting the Operations Manager and, where required, emergency services.
- Prepare and deliver a full, accurate handover — verbal and written — to the incoming Night Manager.
- Maintain the Duty Manager handover diary and shift documentation.
8. Health, Safety & Insurance Compliance
- Ensure all day-shift activity supports the property's health, safety and insurance compliance requirements.
- Monitor lone-working check-ins and equipment (radio, pager, body cam) for all day-shift staff.
- Ensure no staff member leaves site without communicating their reason or whereabouts.
- Report any hazard, breach or near miss to the Operations Manager immediately.
9. M&E, Compliance & Contractor Oversight
- Take the lead on mechanical & electrical (M&E) control and compliance across the site, including the server room and any related contractor works.
- Oversee statutory compliance testing — PAT testing, fire extinguisher servicing, and other compliance devices and equipment — and report the site's current compliance status to management.
- Coordinate and supervise contractor works relating to M&E and compliance, ensuring RAMS, permits and certificates are filed correctly.
10. Cleaning & Grounds Standards
- Set and communicate the expected standard for cleaning and gardening across the site, and check that this standard is being met.
11. Inventory & Facilities Tracking
- Compile and maintain a full inventory list of all items and equipment held at Noke, and report this to management.
- Build and maintain a maintenance and facilities tracker.
- Build and maintain security trackers.
- Check that equipment and inventory items — including radios, pagers and body cameras — are signed in and out correctly whenever used, and follow up on any missing or unsigned items.
12. Correspondence & Post
- Receive and manage incoming communications and post for the site.
13. Reporting Cadence
- Submit a weekly report covering security, compliance, cleaning/grounds, inventory and maintenance status.
- Submit a daily report covering the specific projects being worked on that day.
Requirements
Essential
- Proven experience in a supervisory, duty management or site management role, ideally within security, facilities or hospitality.
- Comfortable acting as Fire Controller and leading emergency procedures.
- Confident using Deputy, SAEKER, Slack and Microsoft Excel.
- Right to work in the United Kingdom.
Preferred
- First Aid at Work certificate.
- SIA licence, or willingness to work towards one.
- Experience in a similar 24/7 hotel or hospitality environment.
The duties listed in this job description are not exhaustive. The Company may reasonably require the employee to carry out tasks outside the scope of this role, provided they are appropriate to the employee's skills, experience, and business needs.
Pay: £12.71-£13.50 per hour
Expected hours: No less than 40.0 per week
Work Location: In person
