Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
We are currently looking for a full time Front Office Associate to join our Reception team here at the Delta Hotels by Marriott Waltham Abbey.
What's in it for you: in addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- Free Meals on Duty: Enjoy complimentary meals while at work
- Uniform Provided: A professional uniform is supplied for all associates
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries
- Pension Scheme: Participation in The People's Pension
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress and health issues
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network
- Training and Development: Access to training programs to enhance your skills and advance your career
Responsibilities: Here's what your journey with us entails:
- Process guest check-ins, assigning rooms and activating room keys
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Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
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Answer, respond to and process all guest calls, messages, questions or concerns
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Give guests information and directions regarding property and local areas of interest
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Process check-outs and resolving any disputed charges
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Process payments and room charges
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Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
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Safety and Company Policies:
- Follow all company and safety and security policies and procedures
- Report maintenance needs, accidents, injuries and unsafe work conditions to the manager
- Complete safety training and certifications
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Communicate with others using clear and professional language
- Develop and maintain positive working relationships with others
- Support the team to reach common goals
- Listen and respond appropriately to the concerns of other employees
- Ensure adherence to quality expectations and standards
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
