Furniture Sales Consultant
Specialist Recliners, Sofas and Beds
Location: Eastgate Shopping Centre Basildon
Salary: £28,000 basic plus uncapped commission
Expected earnings: £35,000 to £40,000 OTE once fully established
Contract: Permanent, full time
Hours: 40 hours per week across five days out of 7 days
Working arrangement: Fully showroom based, with weekend and bank holiday working on a rota
Reporting to: Store Manager
Do you know how to turn a good showroom conversation into the right sale, without making the customer feel “sold to”?
Lifestyle & Mobility is looking for an experienced Furniture Sales Consultant who understands that buying a chair, sofa or bed is personal. Our customers are not simply choosing a colour or fabric. They may be looking for greater comfort, better posture, improved independence or a product that makes everyday life easier.
This is a proper sales role for someone who enjoys meeting people, asking the right questions, demonstrating products confidently and closing business professionally.
The role
You will take ownership of furniture sales within the showroom, working with customers, family members and carers to understand exactly what is required.
Our range includes riser recliners, specialist seating, sofas, adjustable beds, profiling and care beds, mattresses and related furniture products. Some purchases are straightforward. Others need patience, careful questioning and a more detailed assessment of the customer’s needs.
You will manage the complete customer journey, from the first conversation and product demonstration through to quotation, order completion, delivery coordination and aftersales follow-up.
This is not an order-taking position. You will be expected to proactively follow up enquiries, manage your pipeline and consistently convert opportunities into profitable sales.
What you will be doing
- Welcoming customers and creating a professional, relaxed showroom experience
- Asking effective questions to understand comfort, mobility, posture, size, style, fabric and budget requirements
- Demonstrating chairs, beds and other furniture products clearly and confidently
- Recommending suitable products and explaining the differences between models, motors, seating options, mattresses, fabrics and accessories
- Building trust with customers who may be older, disabled, living with a health condition or purchasing on behalf of a family member
- Preparing accurate quotations and following them up within agreed timescales
- Handling incoming showroom, telephone and online enquiries
- Proactively contacting warm leads and previous customers
- Working towards individual and showroom sales, margin and conversion targets
- Maintaining accurate customer records, quotations, tasks and follow-up activity within HubSpot
- Processing orders accurately and checking product specifications, measurements, fabrics, pricing and delivery information
- Explaining available payment and finance options in line with company procedures and regulatory requirements
- Understanding when VAT relief may apply and ensuring the correct documentation is completed
- Liaising with the warehouse, delivery, customer service and purchasing teams
- Keeping customers informed throughout the order and delivery process
- Taking ownership of problems and escalating concerns quickly when support is required
- Maintaining excellent product displays and ensuring the furniture area remains clean, welcoming and commercially presented
- Keeping up to date with new products, competitor activity, promotions and market trends
- Supporting the wider showroom team when needed
What we are looking for
We are looking for someone with a genuine track record in furniture, beds, interiors, mobility products or another high-value consultative retail environment.
You should be able to demonstrate that you have previously worked to targets, managed customer enquiries and successfully closed significant retail sales.
You will also need:
- Strong face-to-face sales and closing skills
- A confident but warm communication style
- The ability to listen carefully and recommend what is right for the customer
- A proven record of achieving sales targets
- The confidence to discuss price and ask for the order
- Good commercial awareness and an understanding of margin
- Excellent attention to detail when preparing quotations and orders
- The discipline to follow up every viable enquiry
- Confidence using a CRM, email and retail sales systems
- A professional and well-presented approach
- Empathy and patience when supporting customers with different physical or emotional needs
- Flexibility to work weekends and bank holidays according to the showroom rota
Experience selling riser recliners, adjustable beds, specialist seating, sofas or mobility products would be particularly valuable, but comprehensive product training will be provided.
How success will be measured
Your performance will be measured against clear and achievable standards, including:
- Sales against target
- Gross margin performance
- Enquiry and quotation conversion
- Average order value
- Speed and consistency of customer follow-up
- Order accuracy
- HubSpot completion and pipeline management
- Customer feedback and service standards
What we offer
- £28,000 basic salary
- Uncapped individual commission
- Expected OTE of £35,000 to £40,000 once fully established
- Full training across our furniture, seating and bed ranges
- 28 days’ holiday including bank holidays
- Company pension
- Staff discount
- Clear targets and regular performance feedback
- Genuine opportunities to develop within a growing national business
- A varied role where the right sale can make a real difference to somebody’s comfort, confidence and independence
About Lifestyle & Mobility
Lifestyle & Mobility is one of the UK’s leading independent mobility retailers, providing mobility equipment, specialist seating, furniture and independent living solutions through our growing showroom network.
We believe good sales come from good advice. Our customers should leave feeling listened to, properly informed and confident that they have chosen the right product.
Our recruitment process will include an initial telephone conversation followed by a face-to-face showroom interview and a short practical sales exercise.
Lifestyle & Mobility is committed to equal opportunities and welcomes applications from all suitably qualified candidates. Please let us know if you require any reasonable adjustments during the recruitment process.
Job Type: Full-time
Pay: £25,500.00-£35,000.00 per year
Benefits:
- Company pension
- Employee discount
- Store discount
Application question(s):
- Must be able to lift 30kg
Work Location: In person
