We are looking for a Nominations Officer to join our Lettings Team and support the delivery of our lettings and nominations activity. This is a highly operational, customer-focused role where you will help ensure homes are allocated accurately, compliantly, and in a timely manner.
You will be responsible for advertising homes, requesting and processing Local Authority nominations, and supporting the allocation and sign-up of both new build and re-let homes, including mutual exchanges. You will also play a key role in working with colleagues, Local Authority partners, and viewing agents to provide a smooth and positive experience for applicants and residents. You will also support interview activity and resident engagement where required, ensuring flexibility to meet business needs.
The role is based in our Northampton office with hybrid working of three days per week in the office and two days from home.
Key Responsibilities
- Support the advertising of new build and re-let homes via Local Authority nomination routes and Choice Based Lettings (CBL) systems
- Request and manage nominations using agreed processes, ensuring a high level of accuracy
- Assist with shortlisting applicants in line with lettings criteria
- Act as a point of contact for applicants and Local Authority partners, responding to routine queries
- Support interviews with applicants where required
- Gather information to support affordability assessments and tenancy sign-ups
- Prepare tenancy documentation under guidance from senior colleagues
- Coordinate property viewings, sign-ups, and mutual exchanges
- Monitor re-lets and void properties, liaising with viewing agents to track progress
- Maintain accurate and up-to-date records on CRM and housing systems
- Ensure all processes follow internal policies, procedures, and data protection requirements
- Contribute to continuous improvement and support digital ways of working
