Key Responsibilities:
- Assist surgeries and other meetings and follow up as appropriate
- Attend constituency meetings as appropriate
- Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face.
- Ongoing communication may be required
- Draft responses to constituents
- Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
- Gather relevant information to assist with resolving cases
- Log all cases; monitor progress and ensure all identified actions are taken
- Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level.
- Ensure all enquiries are dealt with in a timely manner
- Retain records and information confidentially and in line with the Data Protection Act There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally
- Assist with arrangements for events, this may include venue research and booking.
- Support with MP diary and inbox management
- Provide general office administrative support
The ideal candidate will have:
- Excellent organisation and administration skills
- Strong written and verbal communication skills
- Confidence using email and digital calendars, able to identify what needs routine handling or prioritisation.
- Strong attention to detail
- The ability to work independently and as part of a team
Previous parliamentary or political experience is not essential. Relevant experience may come from public services, the voluntary sector, customer service, executive support or another demanding public-facing environment.
Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO).
Closing Date: Thursday 20 August
Application Details: Please send CV and covering letter to [email protected]
Please note we will only review applications that provide both a CV and a covering letter.
Pay: £26,060.00-£35,000.00 per year
Work Location: Hybrid remote in Sheffield S25 2PN
