Receptionist
Contract: Professional Services, Production & Technology
Location: London, W6 7AP
Hours of work: 40
Contract Type: Permanent
We are seeking a Receptionist to support the daily operations of the contract in a fast-paced, agile role.
This position involves hosting in the lobby, meeting and greeting guests, managing meeting room bookings, overseeing hospitality services, and responding to client requests face to face.
Job Description
We are looking for an individual to work closely with the Workplace Experience Management Team, supporting reporting, day-to-day office operations, and ensuring the contract runs efficiently and profitably.
This role also has a strong focus on security initiatives and requires flexibility to work across multiple areas within the building, including Reception, Helpdesk, Security, Post Room, Management Office, and Meeting Rooms.
Key Responsibilities
- Host in the lobby area and provide a professional meet-and-greet service for guests
- Manage meeting room bookings and support all hospitality requirements
- Respond to client requests face to face in a timely and professional manner
- Support the Workplace Experience Management Team with reporting and office tasks
- Work across multiple areas including Reception, Helpdesk, Security, Post Room, Management Office, and Meeting Rooms
- Monitor and support the performance of the WX Host, including 1-2-1s with support from the FM Lead
- Coordinate all aspects of hospitality, including catering requests, supplier procurement, quotations, orders, and reporting
- Carry out regular audits to ensure standards align with client expectations
Professional and Personal Competencies/Qualifications
- A good basic education, including GCSEs (or equivalent) in Maths and English
- Excellent PC skills, including intermediate to advanced proficiency in Word, Excel, and Outlook
- PowerPoint, CAFM systems experience, SIA licence, and NVQ in Customer Service (desirable)
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do - https://www.uk.issworld.com/
Work Location: In person
