The SIAM Incident Manager is accountable for leading and coordinating the end-to-end management of incidents across a complex multi-supplier environment. The role is outcome-focused, ensuring that incidents are resolved efficiently and effectively through strong supplier governance, collaboration, and service integration. The Incident Manager will drive service restoration, minimise business impact, and maintain clear communication with stakeholders while ensuring suppliers meet their incident management obligations and performance commitments. Through proactive oversight, trend analysis, and continual improvement, the role contributes to enhanced service stability, improved end-user experience, increased operational resilience, and the delivery of measurable business value.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)
