This is an exciting opportunity to assist with the management of a portfolio of Naturetrek holidays from our Mingledown Barn office in Chawton, near Alton, Hampshire.
The successful applicant will require meticulous administrational and organisational skills, attention to detail, accuracy, common sense, outstanding literacy and numeracy skills, a confident telephone manner, motivation within a busy office, and a natural ability for flexibility and negotiation. Confident IT skills, including a high degree of proficiency in MS Office, are also essential. The role will involve assisting one of our operations managers in liaising with hotels, airlines, local ground operators, tour leaders and other suppliers, as well as offering first-rate customer service and advice to Naturetrek clients, on the phone and over email.
This office-based role could be combined with some travel and tour leading if the candidate is a keen, active and knowledgeable birder, botanist or lepidopterist with outstanding people skills and a clean driving license. First and foremost, however, we are looking for an office-based administrator.
Person specification:
- Demonstrable communication and interpersonal skills.
- Meticulous attention to detail
- Excellent team player
- Proactive and focused
- Pride in work
- Passion for travel and the natural world
For tour leading (if you wish to be considered for this), you will need to be a sharp field birder or botanist, with outstanding people skills, an unflappable temperament and a full, clean driving license
Main Duties
- Assisting one of our Operations Managers in the planning and execution of our industry-leading wildlife holidays
- Receiving and handle enquiries from our clients
- Liaising with our tour leaders regarding pre-trip information
- Compiling and distribute joining instructions and leader packs
- Helping to log and handle payments, dietary requirements, flight and seat requests
- Helping to collate holiday images and highlights for social media and e-marketing purposes
- Booking rental vehicles, train tickets, hotels and other services
- Helping to research and put together new holidays, and to occasionally travel with this purpose
Salary and benefits
- Negotiable depending on experience
- 20 days holiday plus bank holidays initially, climbing to 25 days
- Beautiful rural office surroundings in Jane Austen’s village of Chawton
- Fun-loving, wildlife-obsessed colleagues
- Opportunities for travel
