Join a Family-Owned Business with an Outstanding Reputation
Keith Elgin Motor Engineers is a highly respected independent garage based in the heart of Morningside. Family-owned and operated for over 30 years, we have built our reputation on exceptional customer service, high-quality workmanship, and looking after both our customers and our team. We are a multi-branch operation supported by a skilled and experienced team working across customer service, administration, technical and management roles, all working together to deliver the outstanding standards our customers have come to expect.
As we continue to invest in new technology, systems, and the future growth of the business, we are looking for a motivated and enthusiastic Customer Service & Administration Coordinator to join our front-of-house team.
This is a varied and rewarding role at the centre of our day-to-day operations. You'll be the key link between customers, technicians, and suppliers, helping ensure everything runs smoothly while delivering an outstanding customer experience.
> Why Join Us?
✅ Established family business with an excellent reputation
✅ Friendly, supportive team environment
✅ Full training provided, with previous automotive experience preferred but not essential
✅ Long-term career opportunity
✅ Opportunity to take ownership and develop the role
✅ Modern systems and ongoing investment in the business
This has traditionally been a long-term role within the business, with previous team members building successful careers with us over many years. It's an opportunity to take ownership, make the position your own, and play a key role in our continued success. We foster a supportive team environment where hard work is recognised, colleagues help one another, and there's always room for a bit of laughter.
> The Role:
As a Customer Service & Administration Coordinator, this is a varied, fast-paced position where you'll help keep the workshop organised while providing excellent customer service.
Key Responsibilities:
- Greeting customers and handling enquiries in person, by telephone, and email.
- Liaising with the workshop manager and vehicle technicians regarding repairs and maintenance work.
- Preparing estimates and discussing repair options with customers.
- Ordering parts and communicating with suppliers.
- Assisting in the allocation of work and updating workshop schedules.
- Processing invoices and maintaining accurate records.
- Managing customer updates and ensuring excellent communication throughout the repair process.
- Helping customers understand available repair, maintenance and service options.
- Problem solving and helping keep daily operations running efficiently.
> What We're Looking For:
Essential:
- Excellent customer service skills.
- Curiosity, a positive attitude and willingness to learn.
- Experience using computer systems and Microsoft Office applications.
- Strong communication and interpersonal abilities.
- Confident and professional telephone manner.
- Good administrative and organisational skills.
- Ability to multitask and prioritise workloads effectively.
- Strong attention to detail.
Desirable:
- Previous experience in the automotive industry.
- Experience in a customer-facing sales or service role.
- Knowledge of vehicle maintenance and repairs.
Automotive experience is beneficial but not essential. We are happy to train the right individual who has the right attitude, enthusiasm, and customer-focused mindset.
An interest in cars and a willingness to develop your knowledge of vehicle maintenance and parts will be important.
>You:
You'll enjoy dealing with people, solving problems, and working as part of a close-knit team. You're organised, proactive, and capable of keeping multiple tasks moving simultaneously without losing sight of the customer experience.
You take pride in your work, communicate clearly, and you understand the importance of professionalism, integrity, and trust.
> Working Hours:
Full-Time Permanent Position
- Monday to Friday
- 40 hours per week, Monday to Friday, within our operating hours of 8:00am to 6:00pm.
(Some flexibility around start and finish times may be considered for the right candidate.)
Apply Now
If you're looking for a long-term career with a respected local business where your contribution will genuinely be valued, we'd love to hear from you.
Join our dedicated team and become part of the next chapter of Keith Elgin Motor Engineers.
Please note: This position is not suitable for applicants seeking temporary or part-time employment.
Job Types: Full-time, Permanent
Pay: Up to £33,500.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
Experience:
- Microsoft Office: 1 year (preferred)
- Automotive Industry: 1 year (preferred)
Licence/Certification:
- Driving Licence (UK)? (preferred)
Location:
- Edinburgh EH10 4SU (preferred)
Work Location: In person
