Job Title: Revenue Protection Officer
Location: Liverpool Central
Salary: £39,476
Contract Type: FTP
Hours: 35 hours - including shift work and weekends
Your Journey Starts Here
A fantastic opportunity has arisen to join the Revenue Protection Department as a Revenue Protection Officer.
As a Revenue Protection Officer, you will be working with the public daily in a demanding but rewarding environment. You will play a pivotal role in the minimisation of fare evasion and revenue loss by ensuring passengers have the correct tickets and passes, along with the issuance of penalty fares where and when required.
As a Revenue Protection Officer you will work closely with British Transport Police, Carlisle Security and any other relevant parties to ensure a safe environment at all times for the general public, customers and members of staff alike. You will also need to be prepared to attend court in relation to incidents of fraudulent travel, as and when required to do so.
You will also play a key role in major events and network disruption ensuring that the customer is receiving the very best service that Merseyrail has to offer.
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Managing conflict situations to a safe resolution
- Maintaining a fair but firm approach to incidents of ticketless travel
- Ensuring customers feel valued at all times, particularly throughout train service disruption or events
- Minimising the opportunity for passengers to travel without a valid ticket or pass
- Issuance of enforcement notices upon discovering incidents of ticketless travel
- Maintaining a professional appearance and attitude at all times
- Effectively communicating with customers, providing ‘real time’ information when necessary
- Expected to self-manage when unsupervised
- Ensuring a duty of care is given to all customers, colleagues and self at all times whilst carrying out daily duties
- Spending long periods of time standing/walking
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Possesses excellent communication and interpersonal skills
- Relevant experience in a similar role or enforcement background.
- Confidence and self-assurance, in order to remain calm at all times when faced with difficult situations.
- Basic numeracy, literacy and IT skills, due to the necessity to complete and submit a variety of statements and reports, including reporting of facts and figures to be submitted in a court of law.
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Final salary pension scheme
- Free staff travel on our network – unlimited free travel on Transport UK train operators and Northern Rail
- Discounted national rail travel – 75% discount on other train services across the UK, expanding to Europe after one year of service
- Family rail travel – your partner and dependents can also benefit from rail travel passes
- Health Shield membership – access discounted health and holistic care services
- Access to GP Anytime – speak face-to-face with a qualified GP, whenever you need to
- Hapi benefits portal – enjoy savings on shopping, lifestyle and holidays
- Wedding celebrations – take an extra day off if you get married on a working day
- Employee achievement and long service awards
- Involvement in major city events – play a key role in keeping our city moving during major events, working together as one team
What You Need to Know
Merseyrail reserves the right to close this advert early if we receive a high volume of applications. Incomplete applications may not be progressed or given additional time to complete in these circumstances.
If you have previously applied for this role within the past 6 months, please do not submit a further application, as it will not be progressed.
Diversity Drives Us
As an equal opportunities employer, Merseyrail particularly welcomes applications from Black, Asian, Minority, Ethnic (BAME) backgrounds as they are currently underrepresented. All appointments will be made on merit of skill and experience relative to the role.
Using AI? Be Authentically You
We understand some applicants may use AI tools to help refine their applications, and that’s fine. However, we’re most interested in your experience, in your words. Answers that feel overly generic or lack personal insight may be discounted, so please make sure your responses reflect you.
Merseyrail stands out as one of the most punctual and reliable rail networks in the UK. Over the last 15 years, we consistently achieve customer satisfaction scores above 90%, winning multiple national awards for our exceptional customer service and punctuality! With around 1,200 employees, we recognise that our team members play a vital role in our ongoing success. We’re committed to investing in the development of our people and fostering inclusive practices that empower everyone at Merseyrail to reach their full potential.
As a self-contained network, we proudly offer the most affordable fares in the country. We operate over 600 regular services daily to 69 stations throughout the Liverpool City Region, with our four underground stations running trains every few minutes. On average, more than 90,000 passengers travel with us weekdays, and Liverpool Central station ranks among the busiest stations outside of London.
We’ve modernised significantly in recent years, with our new state-of-the-art trains now on the network. These brand-new electric and environmentally friendly trains, designed specifically for the Merseyrail network, feature pioneering sliding step technology, making us one of the most accessible networks in the UK. We’ve also refurbished many of our city centre stations, achieving step-free access at two-thirds of Merseyrail stations. We are working closely with the LCRCA to achieve our Metro Mayor's vision of a step-free network by 2030. We’re also developing use of online ticketing in the near future, to then be followed by the introduction of barriers requiring just a tap of a contactless bank card.
We are actively engaged in the continuous development of our network. In 2023 we opened Headbolt Lane station, which extends the Kirkby line and benefits many additional passengers in the local area. Additionally, plans are underway for a new station, Liverpool Baltic Station, located just south of Liverpool City Centre. This station will serve the Baltic Quarter, the city's fastest-growing area, which is recognised as one of the UK's coolest neighbourhoods.
