Customer Service Supervisor
We are looking for an experienced Customer Service Supervisor to help lead our growing Customer Service team at The Nursery Store.
This is a hands-on leadership role where you will support our Customer Service Management team in delivering an outstanding experience for our customers while driving team performance, coaching colleagues and continually improving how we work.
You will play a key role in developing people, managing daily operations and ensuring our customers receive a consistent, fair and efficient service across every channel.
What You’ll Be Doing
· Leading and supporting a team of Customer Service Advisors.
· Coaching colleagues to achieve individual and departmental KPIs.
· Managing daily workflow across email, live chat, telephone, social media and marketplace platforms.
· Handling complex customer queries and escalated complaints.
· Monitoring quality, productivity and customer satisfaction.
· Producing performance reports and identifying improvement opportunities.
· Working closely with other departments to resolve customer issues and improve processes.
· Supporting training, development and performance reviews.
· Helping create a positive, supportive and high-performing team culture.
What We’re Looking For
You will already have experience supervising or leading a customer service team and enjoy helping others succeed.
You will be confident making decisions, solving problems and managing competing priorities whilst maintaining a strong customer focus.
We are looking for someone who is:
· A natural leader.
· Passionate about delivering exceptional customer service.
· Calm under pressure.
· Organised and highly motivated.
· Commercially aware.
· An excellent communicator.
· Comfortable working with performance data and KPIs.
· Focused on continuous improvement.
With experience of:
· Supervisory experience within a customer service environment.
· Strong coaching and people management skills.
· Experience handling customer complaints and escalations.
· Excellent written and verbal communication skills.
· Good IT skills and experience using CRM systems.
Hours and Salary
This is a full-time, permanent position.
Working hours are 37.5 hours per week across Monday – Sunday.
Salary up to £30,000 per annum, depending on experience.
Where We Are
Our office is easy to reach:
Just off Junction 22 of the M60/A62.
Free onsite parking available.
Closest train station: Moston.
Closest tram stop: Hollinwood (5-minute walk).
Why Work With Us?
You will be joining a business that places customer experience at the heart of everything we do.
You will have the opportunity to influence how our department operates, develop your leadership skills and play an important role in shaping the future of our Customer Service team.
If you are passionate about leading people and delivering exceptional customer experiences, we would love to hear from you.
Ready to Apply?
Email your CV to: [email protected]
We welcome applicants from all backgrounds.
No agencies please.
Pay: Up to £30,000.00 per year
Benefits:
- Casual dress
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Can you easily travel to the OL9 (Chadderton) postcode area?
- Do you have experience supervising or leading a customer service team?
- Do you have strong written and verbal communication skills?
- Do you have experience using CRM systems?
- Have you handled customer complaints and escalations?
Work Location: In person
