Come and join one of the UK’s largest providers in complex care. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.
We have an exciting opportunity for a Contract and Fees Administrator to join our finance team in Darlington on a 12 month fixed term contract.
The Contract and Fees Administrator role is to support the Commercial Department with key commercial administration responsibilities as instructed by the Head of Contracts & Fees, Contracts Manager, Business Development Director’s and Chief Commercial Officer. The role will also be accountable supporting with the fee management and fees uplift process across the Group to secure annual % uplifts for our Residential and Care in the Home packages.
What you'll be doing:
Bids & Tenders
- Monitor procurement portals, DPS opportunities, framework agreements and commercial inboxes.
- Identify and distribute new opportunities across the business.
- Coordinate tender submissions from expression of interest through to award.
- Draft, edit and format tender responses using existing bid library content and organisational information.
- Conduct local and commissioner research to strengthen submissions.
- Ensure all tender documentation is completed, reviewed and submitted within required timescales.
- Maintain records of bid activity, outcomes and lessons learned.
- Support bid presentations, clarification meetings and mobilisation activities where required.
Contracts Management
- Maintain contract databases, CRM systems and document libraries.
- Ensure contracts, variations, specifications and agreements are stored accurately.
- Produce contract summary documents following successful awards.
- Monitor contract requirements, review dates, insurance obligations and reporting deadlines.
- Support the preparation of monthly commercial reports and management information.
- Record and circulate minutes and actions from Commercial Team meetings.
Fees & Uplift Management
- Support and coordinate annual fee uplift negotiations with Local Authorities, Integrated Care Boards and private funders.
- Prepare fee review submissions and supporting evidence.
- Liaise with operational and finance teams to gather costing information.
- Maintain accurate records of negotiations, agreed increases and implementation dates.
- Track uplift opportunities and provide regular progress reports.
- Investigate funding discrepancies and support income recovery activities.
- Assist with additional revenue-generating projects and funding initiatives across the Group.
Commercial Administration
- Manage and respond to enquiries received through commercial and referral inboxes.
- Produce reports and data analysis to support departmental performance.
- Support administrative processes across contracts, tenders and fee management activities.
- Contribute to continuous improvement initiatives and departmental projects.
- Attend team meetings, training and development activities as required.
What you'll have:
- Exceptional written English, verbal reasoning and mathematical skills
- Experience of healthcare, or similar experience within either a recruitment or provider environment
- Previous administration experience essential
- Confident with figures and the ability to produce a range of advanced level spreadsheets and reports is essential to this role
- Excellent strategic planning and organisational skills
- Excellent computer skills including MS Word, PowerPoint and Excel proficiency is essential
- Experience using CRM systems
