At Punch Pubs we’re aiming to be the 5* pub company.
We want to create a world class team where every employee embodies the essence of 5* Partnership, supporting our brilliant Pubs. We strive to attract, develop and retain exceptional talent, ensuring each individual experiences growth, recognition and fulfilment in their roles.
The job description sets out what we need from you to be successful in your role and what you can expect in return.
Come as you are — and thrive
At Punch, we believe great pubs are built by great people, and great people don’t all look, think or act the same.
We’re proud to be a place where individuality is welcomed, differences are valued, and everyone can bring their whole self to work.
If you need adjustments or a different approach to help you shine, we’ll work with you to make it happen.
We are committed to equal opportunities for all and creating an inclusive environment where everyone can thrive.
Role Overview
This position offers an exciting opportunity to provide dedicated support within a fast-paced hospitality environment. The successful candidate will act as a key point of contact to assist and support public-facing teams, ensuring smooth operations and excellent service delivery. This role is ideal for individuals who enjoy problem-solving, communication, and working collaboratively to support business objectives.
Key Responsibilities
- Provide timely and effective support to teams, addressing enquiries and resolving issues related to operational activities.
- Assist in coordinating communication between different departments to promote seamless workflows and accurate information sharing.
- Support the management of schedules, bookings, and administrative tasks necessary to maintain daily functions.
- Liaise with suppliers, contractors, and service providers as required, ensuring relevant agreements are maintained and updated.
- Collaborate with colleagues to gather feedback and identify opportunities for process improvements and enhanced service quality.
- Maintain clear and accurate records, reports, and documentation to support efficient management practices.
- Contribute to team meetings and training sessions to stay informed and aligned with organisational objectives.
Required Qualifications
Must-have:
- Strong communication skills, both written and verbal, with the ability to engage professionally with diverse stakeholders.
- Good organisational abilities, including time management and attention to detail.
- Proficient in using standard office software such as word processing, spreadsheets, and email platforms.
- Ability to work both independently and as part of a team in a dynamic environment.
- Problem-solving mindset with a calm and approachable manner when handling enquiries or challenges.
Nice-to-have:
- Experience in a customer service or business support role within the hospitality or retail sectors.
- Familiarity with administrative systems and processes related to event coordination or venue support.
- Basic knowledge of health and safety guidelines relevant to public venues.
- Additional language skills to support diverse communication needs.
This role offers the chance to grow within a supportive environment while making a positive impact by helping teams deliver exceptional service. We welcome applications from individuals who are motivated, adaptable, and ready to contribute to a thriving business operation.
Pay: £24,750.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
