Receptionist
Location: City of London, London EC2
Department: Front of House
Reports to: House Manager
Contract Type: Full-Time
Salary: £30,000 per annum + generous annual Christmas bonus
About Us
Established in 1832, the City of London Club is the oldest private members' club in the City of London. Combining historic tradition with exceptional service, the Club provides an elegant and welcoming environment for its members and guests. We pride ourselves on creating a warm, professional atmosphere and delivering the highest standards of hospitality and member care.
The Role
We are seeking a professional, personable, and highly organised Receptionist to join our reception team.
As the first point of contact for members, guests, and visitors, you will play a key role in shaping the experience of everyone who enters the Club.
The successful candidate will provide a warm welcome, manage enquiries efficiently, and ensure the smooth day-to-day operation of the reception area while maintaining the Club's reputation for excellence.
Key Responsibilities
- Welcome members, guests, and visitors in a professional, friendly, and courteous manner.
- Manage incoming telephone calls, emails, and enquiries efficiently and accurately.
- Handle member and guest room bookings, dining room reservations and general requests.
- Maintain accurate records and update Club systems as required.
- Coordinate with Housekeeping, Food & Beverage, and other departments to ensure seamless service delivery.
- Receive and distribute mail, messages, and deliveries.
- Assist with administrative tasks, data entry, and general office support.
- Maintain the highest standards of presentation and professionalism within the reception area.
- Ensure confidentiality and discretion when handling member information.
- Support the wider team in delivering an exceptional member experience.
About You
- Previous experience in a receptionist, front desk, guest services is essential.
- Experience within a private members' club, luxury hotel, or hospitality environment would be advantageous.
- Excellent communication and interpersonal skills.
- Strong organisational skills with a keen attention to detail.
- Proficient in Microsoft Office and comfortable learning new systems.
- Professional, reliable, and well-presented.
- Able to remain calm and efficient when managing multiple priorities.
- A positive, proactive approach and commitment to outstanding customer service.
Why Join Us?
Working at the City of London Club offers a unique opportunity to be part of one of London's most prestigious private members' clubs while enjoying an excellent work-life balance and a supportive working environment.
We offer:
- Work-life balance: enjoy a consistent and balanced rota, with shifts published months in advance, allowing you to plan your time with confidence and maintain an excellent work-life balance.
- Competitive salary of £30,000 per annum.
- Generous annual Christmas bonus.
- Generous pension contribution.
- Complimentary uniform and meals on duty.
- Ongoing training and development opportunities.
- A supportive and close-knit team culture.
- The opportunity to work in an elegant, member-focused environment away from the pressures of high-street hospitality.
Job Type: Full-time
Pay: £30,000.00 per year
Benefits:
Work Location: In person
