Overview
Due to ongoing expansion of the business, Boing Rapid Secure Ltd is seeking an Operator to join its 24/7 response centre team.
For nearly 20 years we have delivered emergency call handling on behalf of emergency services nationally, our client base also includes housing associations, local government, major retailers and members of the public.
A large percentage of our work is coordinating trade services for emergency repairs of commercial and domestic properties throughout the U.K.
This is not a cold calling position. All inbound calls that are received are from contracted clients and third-party referrals.
Due to the requirements of the role, it is 100% office based. There is no option of remote or hybrid working.
Key Responsibilities
· Answering inbound calls
· Allocating remote engineers to active jobs
· Ensure accurate information is recorded on internal systems
· Respond to customer and client queries
· Support supervisor with day-to-day tasks
· Ordering of materials and supplies
· General administrative duties.
Required Skills and experience
· Excellent verbal and written communication skills
· I.T literate, ideally with experience of Microsoft Office software such as Outlook and Word
· Experience of working within a customer service environment
· Prior experience of a 24hr call handling / call centre environment ideal but not essential
· Full training will be given of in-house processes and systems.
Additional Details
· Fulltime position based in Wymondham Head Office
· This is a shift-based role
· Example hours: 8am-6pm, 7am-7pm, 6pm-6am, 7am-7pm
· 12 Hour and 10 Hours shifts
· As a business we handle confidential police and client information. All staff are therefore required to pass Disclosure and Barring Service (DBS) / Police vetting checks.
Benefits
· Annual performance bonus
· Company pension
· On-site parking
· Casual dress.
Job Type: Full-time
Pay: £29,500.00-£32,500.00 per year
Work Location: In person
