This position is on a fixed term contract to cover maternity leave, proposed schedule is nine months from mid-August 2026 to May 2027.
Groups & Meetings Reservation Agent
Are you highly organised, commercially minded, and passionate about delivering exceptional customer service?
About the Role
We are looking for a Groups & Meetings Reservation agent to manage meeting, conference, and group enquiries from initial contact through to contract stage. Acting as the key point of contact throughout the booking journey, you'll build strong client relationships, understand customer requirements, and create tailored proposals that convert enquiries into confirmed business.
Working closely with the hotel's operational teams, you'll ensure all booking details are accurately documented and communicated before seamlessly handing over confirmed events for delivery.
This role is ideal for someone who enjoys sales, relationship building, and attention to detail, with a passion for creating great first impressions and securing new business.
Working Hours
37.5 working hours over five days plus a daily paid 30-minute break = 40 hours
Rota across the hours of Monday to Friday 8am to 6pm
We're looking for people who:
- Are able to hit the ground running as this is a fixed-term position
- Are passionate about delivering exceptional customer service
- Confident communicators who enjoy building relationships with clients & colleagues
- Highly organised with excellent attention to detail
- Able to manage multiple enquiries and priorities in a fast-paced environment
- Professional, personable, and committed to creating positive first impressions
- Comfortable working with systems, contracts, and administrative processes
We offer a supportive and rewarding environment, including:
- Competitive salary £26.6k - £27.4k
- Paid daily break
- Profit share scheme*
- Healthcare Cashback Scheme*
- Training and Development Opportunities
- Employee discounts (hotelshopUK & Great Little Breaks)
*Qualifying periods apply
Our commitment to Inclusion
We believe diverse teams make us stronger. We’re committed to creating an inclusive environment where everyone feels valued, respected and supported to succeed. We actively encourage applications from people from all backgrounds and experiences, and we’re happy to make reasonable adjustments throughout the recruitment process.
Pay: £26,624.00-£27,456.00 per year
Benefits:
- Additional leave
- Casual dress
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Referral programme
Ability to commute/relocate:
- Droitwich, Worcestershire: reliably commute or plan to relocate before starting work (required)
Work Location: In person
