Full time, 37.5 hours per week
£28,000 per annum (full time equivalent salary)
Plus non contractual bonus of up to 10%
Based at our offices in Hessle, HU13 0LH
We are looking for an experienced Junior Account Manager to join our Nothing But Padlocks team on a permanent basis.
Normal working hours are 7.5 hours per day, Monday to Friday to be worked between the hours of 9.00am-5.30pm.
The ‘Good’ things you can get:
- 25 days annual leave plus bank holidays
- Birthday day off work
- Free onsite parking
- Contributory Pension Scheme
- Life Assurance
- Health cash plan
- YuLife, with virtual GP and EAP
- Gym membership discount
- Free Eye Test
- Referral Scheme
- Long service awards including gifts and increase in annual holiday entitlement
- Employee Volunteering and matched charitable donations
- Social events
- Personal & professional development
Who are we?
Nothing But Padlocks is the UK's only dedicated padlock specialist. We supply individuals, businesses, and public sector organisations nationwide, with over 15 years of product knowledge and a range covering everything from everyday brass padlocks to high-security, insurance-rated solutions.
We are part of the John Good Group of companies, a sixth-generation, family business. Winners of the Yorkshire & Humberside Family Awards 2022 for Family Business of the Year and Best Social Impact. Founded on family values, we put our people, planet, and communities at the heart of everything we do.
The role
This is a hands-on role covering the full breadth of our customer operations alongside a clear commercial dimension. Responsible for owning the day-to-day running of customer service, order processing, and B2B account support. Over time as you develop product knowledge and relationship confidence, we expect this role to evolve over approximately a two-year period toward full account management and new business development in sectors such as facilities management, social housing, and NHS estates, and help build the infrastructure that makes Nothing But Padlocks the go-to partner for organisations managing physical security at scale..
The role sits at the heart of a small, ambitious team, working directly with the Operations Manager and having real visibility across every part of the business.
The role will include:
- Responding promptly and confidently to customer enquiries across phone, email, and live chat, covering everything from order status through to product specification and technical guidance.
- Effectively managing stock, purchasing and supplier relationships, proactively identifying fulfilment risks (stock gaps, lead time issues, carrier delays) and work with customers to agree practical solutions such as substitutions, split shipments or revised delivery dates.
- Preparing quotations for larger B2B orders and project work, covering product specification, pricing, lead times, and delivery, following up on quotations.
- Building and maintaining product and process knowledge resources, keeping information accurate and easy to access for the whole team.
- Supporting the adoption of tools and workflows that improve efficiency and service quality, including AI-assisted knowledge tools where appropriate.
- Contributing insight on customer needs, recurring issues, and opportunities to improve conversion and retention.
About you:
- Responding promptly and confidently to customer enquiries across phone, email, and live chat, covering everything from order status through to product specification and technical guidance.
- Effectively managing stock, purchasing and supplier relationships, proactively identifying fulfilment risks (stock gaps, lead time issues, carrier delays) and work with customers to agree practical solutions such as substitutions, split shipments or revised delivery dates.
- Preparing quotations for larger B2B orders and project work, covering product specification, pricing, lead times, and delivery, following up on quotations.
- Building and maintaining product and process knowledge resources, keeping information accurate and easy to access for the whole team.
- Supporting the adoption of tools and workflows that improve efficiency and service quality, including AI-assisted knowledge tools where appropriate.
- Contributing insight on customer needs, recurring issues, and opportunities to improve conversion and retention.
Diversity
We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed.
Recruitment Agencies
Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our People Team or Hiring Managers.
GDPR
John Good Group care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.
Pay: £28,000.00 per year
Work Location: In person
