Key Responsibilities:
- Recruit, train, assign tasks, and monitor staff performance to ensure smooth and efficient store operations.
- managing daily store operations, supervising staff, supporting customers, maintaining stock levels, and helping to maximise sales and customer satisfaction.
- Work with staff to provide customers with clear information about mobile phones, accessories, tech products, repairs, special promotions, and offers.
- Ensure adequate stock levels are maintained, manage inventory efficiently, and make sure products are available for customers.
- Handle customer complaints, queries, and issues relating to sales, services, repairs, and products in a professional manner.
- Maintain financial records, oversee daily transactions, and ensure proper cash handling and payment procedures.
- Monitor store security arrangements and ensure company policies are followed at all times.
- Approve payments for received supplies and assist with supplier-related matters.
- Help determine product pricing, discount rates, promotional offers, and credit terms where applicable.
- Evaluate product quality and ensure products are displayed effectively to attract customers and maximise sales.
- Support advertising, merchandising, and display techniques to improve store performance.
- Ensure the store is clean, organised, and presented to a high professional standard.
Requirements:
- Previous retail, mobile phone, electronics, or customer service experience preferred.
- Experience in supervising or managing staff would be an advantage.
- Strong communication and customer service skills.
- Good organisational skills and ability to manage stock and daily store operations.
- Confident in handling customer complaints and resolving issues professionally.
- Basic understanding of sales targets, pricing, promotions, and financial records.
- Reliable, punctual, and able to work independently as well as part of a team.
- Good knowledge of mobile phones, accessories, gadgets, or technology products is preferred.
Pay: £28,000.42-£35,600.00 per year
Benefits:
- Casual dress
- Store discount
- UK visa sponsorship
Education:
- GCSE or equivalent (preferred)
Experience:
- Sales Assistant: 1 year (preferred)
Work Location: In person
