To provide comprehensive, effective and efficient data management and administrative support to the Regional Delivery Directors. The role will also support the building of a shared approach with colleagues in strategic planning and Delivery function.
As a Business Support Officer (North East and Yorkshire), the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the North East & Yorkshire region for NHS Estates Division
In particular the post holder will:
Provide high quality project, service, initiative and administrative support including information and analysis.
Undertake reporting and analysis of information to support deliver
The post holder is a key member of the team whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support a portfolio of projects, services, and initiatives.
Key Functional Responsibilities
Project Management
Undertake information/project analysis
Participate in relevant internal and external working groups/projects to provide information/analyst advice and support
Analyse and report on data and monitor the processing of data and information
Financial and Physical Resources
Support and inform the requirement and targeting of resources, monitoring spend by providing high quality information and analysis
People Management (as required)
Participate in the recruitment processes
Information Management .
Carry out timely and accurate information analysis and reporting on agreed areas of portfolio and present findings in an agreed manner
Maintain administrative and information resources
Research and Development :
Undertake auditing of projects, services and initiatives
Planning and Organisation
Support implementation of project, service, initiative through timely and relevant information analysis and administrative support
Plan and organise meetings or events and assist in the diary management requirements of individuals in connection with portfolio of work
Policy and Service Development :
Contribute to the review and development of existing project information management systems and contribute to the development of an integrated approach to project management
NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.
Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services.
In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.
If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
We cannot offer visa sponsorship for any vacancies.
Operational Support
To provide comprehensive secretarial and administrative support to the Associate Director of National Estates Delivery and wider Delivery, Strategy and Operational teams including Estates Delivery Leads.
To be responsible for the timely management of meetings, often involving many parties, for liaising between organisations, communicating the details.
To co-ordinate the booking of events and conferences where requested, evidencing contribution.
Organising and setting up conference calls and communicating the details.
Minute taking at meetings.
To arrange and book travel and accommodation for the Executive Director, Local Area Director and the North East and Yorkshire Team.
Diary: To maintain and organise the Executive Director and Local Area Director’s diary.
Meetings: To organise and arrange meetings including booking rooms, organising catering, distribution of agendas, papers etc where required;
Presentations : To provide assistance in preparing presentations involving use of ICT skills
Data management support
To be responsible for maintaining information to support business efficiency, including proactively maintaining files, spreadsheets, excel trackers, following up with relevant staff as necessary and reporting to others within the company, on time and with accuracy as required;
To proactively follow up on issues and ensure momentum as appropriate.
To deliver information to appropriate parties in a timely and accurate manner;
To coordinate in the preparation and issuing of reports to relevant parties as required and in a timely manner;
Communication support
As part of a small company, the post holder will be expected to play an active role in the company and will be expected to:
To attend, participate and contribute to regular regional meetings as required, with some travel to London, Birmingham and Manchester
To build relationships with Board/Staff (both at the centre and in the regions) to ensure that the company meets expectations
To act as an ambassador for the Company.
To support opportunities to improve communication in specific area of expertise.
The post holder will:
Provide high quality project, service, initiative and administrative support including information and analysis.
Undertake reporting and analysis of information to support delivery
The post holder is a key member of the team whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support a portfolio of projects, services, and initiatives.
Improving quality and outcomes
- To work collaboratively across the NHS England matrix, including integrating the Director’s portfolio with the Domain Leads.
Enabling patient and public involvement
To act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making of NHS England.
To ensure all public and patient contact with the office is of the highest professional standard.
To embed patient and public involvement within NHS England at all levels of decision making.
Promoting equality and reducing inequalities
- To uphold organisational policies and principles on the promotion of equality.
- To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action and ensure we meet our duty to uphold and promote equality.
Partnership and cross boundary working
- To work across NHSE linking in with key partners in DHSC, STP’s/ICH’s for implementation of strategy, delivery and operational
Leadership for transformational change
To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes. Embedding this approach across the Directorate.
Using insight and evidence for improvement
To continuously monitor processes and procedure and identify opportunities for improvement.
Developing an excellent organisation
To ensure health, safety and wellbeing of all staff within the department.
To ensure compliance with all confidentiality and governance requirements within the department.
Secondments
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
